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I can't advance my subscription plan it just stays at the personal information it can't move on to the next questions

6 REPLIES 6
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Message 1 of 7
241162BXST3
317 Views, 6 Replies

I can't advance my subscription plan it just stays at the personal information it can't move on to the next questions

When i was gonna subscribe as a student in this CAD at first, it was okay, i filled up the information needed and put student and my birth date now. here comes the problem, when I pressed continue It just freezes there. I reload the website, I re log in my account. it's still the same it won't go to the next fill up question.

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6 REPLIES 6
Message 2 of 7
LeoWarren-EDU
in reply to: 241162BXST3

Hi @241162BXST3,

I've created a case for you with our Education Support team to help get this resolved for you. They should reach out to you shortly to confirm some details but will also be able to look into your account and identify the issue. If you have any questions or issues, please don't hesitate to reach out and I'd be more than happy to pass this back to our Education Team.

 

All the best,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Manager - Students & Educators
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

Message 3 of 7
241162BXST3
in reply to: LeoWarren-EDU

Please help me i really need this for our school

Message 4 of 7
LeoWarren-EDU
in reply to: 241162BXST3

Hi @241162BXST3,

 

I've escalated the case within our Education team and they will reach out to you soon. I apologise for the delay in getting started - your patience is really appreciated.

 

All the best,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Manager - Students & Educators
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette

Message 5 of 7
241162BXST3
in reply to: LeoWarren-EDU

when is this gonna be fixed po I need Update.

 

Message 6 of 7
241162BXST3
in reply to: 241162BXST3

I need update on my problem. when can you fix the website?

 

Message 7 of 7
LeoWarren-EDU
in reply to: 241162BXST3

Hi @241162BXST3,

Unfortunately, I don't have any further information beyond what Manya has sent to you. From what I can see, your case has been escalated to our tier 2 team who will reach out to you soon,

 

All the best,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Manager - Students & Educators
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette


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