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How to Renew Access for Education Licenses

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Message 1 of 581
amanda.k
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How to Renew Access for Education Licenses

amanda.k
Community Manager
Community Manager

The time is coming up where many of you will need to renew your access to the Education licenses - so here's how to do it!


Your access to the Education plan will expire at the end of one-year. You can renew your access annually as long as you are eligible.

 

Thirty days before the expiration of your one-year Education plan access, you'll be sent an email reminder. You can also find your expiration date in the personalized banner notification when you sign in to your account on the Autodesk Education Community website.

 

If you do not renew your access, your free access will end when your Education plan expires. If you have files stored in Drive, you can continue to access them, but you will not be able to edit them or upload new files.

 

Note: Documents stored in Autodesk cloud service remain available for 30 days after your Education plan access expires. Be sure to retrieve any files stored in Autodesk cloud service before the end of this period.

 


To renew access:

  1. Make sure you are still eligible for educational access by reviewing who is eligible.
  2. On the Autodesk Education Community website, sign in to your account.
  3. Click Renew Now in the personalized banner notification.
  4. Once you confirm your eligibility, your access will be automatically extended for another year. Any product subscriptions that you hold will also be automatically extended for another year.

 


To restart access:

If your access has already expired and you are still eligible, you can restart your educational access.

  1. On the Autodesk Education Community website, sign in to your account.
  2. Click Restart Access in the personalized banner notification.
  3. Once you confirm your eligibility, your access will be automatically extended for another year.

Once you've renewed or restarted access, there's no need to download a new version of your installed software unless you want the latest version.

 

You can also see this information on this AKN Article



Amanda Pruyn
Senior Program Manager, Community
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How to Renew Access for Education Licenses

The time is coming up where many of you will need to renew your access to the Education licenses - so here's how to do it!


Your access to the Education plan will expire at the end of one-year. You can renew your access annually as long as you are eligible.

 

Thirty days before the expiration of your one-year Education plan access, you'll be sent an email reminder. You can also find your expiration date in the personalized banner notification when you sign in to your account on the Autodesk Education Community website.

 

If you do not renew your access, your free access will end when your Education plan expires. If you have files stored in Drive, you can continue to access them, but you will not be able to edit them or upload new files.

 

Note: Documents stored in Autodesk cloud service remain available for 30 days after your Education plan access expires. Be sure to retrieve any files stored in Autodesk cloud service before the end of this period.

 


To renew access:

  1. Make sure you are still eligible for educational access by reviewing who is eligible.
  2. On the Autodesk Education Community website, sign in to your account.
  3. Click Renew Now in the personalized banner notification.
  4. Once you confirm your eligibility, your access will be automatically extended for another year. Any product subscriptions that you hold will also be automatically extended for another year.

 


To restart access:

If your access has already expired and you are still eligible, you can restart your educational access.

  1. On the Autodesk Education Community website, sign in to your account.
  2. Click Restart Access in the personalized banner notification.
  3. Once you confirm your eligibility, your access will be automatically extended for another year.

Once you've renewed or restarted access, there's no need to download a new version of your installed software unless you want the latest version.

 

You can also see this information on this AKN Article



Amanda Pruyn
Senior Program Manager, Community
580 REPLIES 580
Message 41 of 581
pperez
in reply to: pperez

pperez
Participant
Participant

If I go to the chat page for education at: AVA - Autodesk Virtual Agent I get the error attached to this post.  

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If I go to the chat page for education at: AVA - Autodesk Virtual Agent I get the error attached to this post.  

Message 42 of 581
pperez
in reply to: amanda.k

pperez
Participant
Participant

and It wont let me continue.  Don't have an option to contact assistance or to renew.

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and It wont let me continue.  Don't have an option to contact assistance or to renew.

Message 43 of 581
anxieicasli
in reply to: amanda.k

anxieicasli
Community Visitor
Community Visitor

Hello @gabe.anderson 

 

I am experiencing the same problem above,

My Autodesk account shows I am I have 1 year long license but 1st problem is that I do not see for example 3dsMax, Arnol and Revit in my products list, I only see them when I login through educational license window. 

 

Second problem is when I downloaded Autocad I signed in as I do not see a serial number anymore and it said it's trial version and does not recognize my license. Could you please help me understand why this is happening or how I can renew my license? 

 

Thank you in advance

Best Regards

 

Screen Shot 2021-11-05 at 10.44.40.pngEducational License WindowEducational License WindowMy account and productsMy account and products

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Hello @gabe.anderson 

 

I am experiencing the same problem above,

My Autodesk account shows I am I have 1 year long license but 1st problem is that I do not see for example 3dsMax, Arnol and Revit in my products list, I only see them when I login through educational license window. 

 

Second problem is when I downloaded Autocad I signed in as I do not see a serial number anymore and it said it's trial version and does not recognize my license. Could you please help me understand why this is happening or how I can renew my license? 

 

Thank you in advance

Best Regards

 

Screen Shot 2021-11-05 at 10.44.40.pngEducational License WindowEducational License WindowMy account and productsMy account and products

Message 44 of 581
leowarren34
in reply to: anxieicasli

leowarren34
Mentor
Mentor

Hi @anxieicasli,

Have you started the download from the education page? The education page only shows which software is available to you and not which you have licenses to. Clicking 'Get Product' and starting the download will add the license to your account.

 

As for AutoCAD, we can definitely see you have a license, the key thing to do is make sure you have a license for the version you have installed. As for a serial number, they have been retired in favour of Sign-In based activation. You should be presented with the option to Sign In on the 'Let's get started screen. If you don't see this then follow this article: https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/No-Let... 

 

Leo Warren
Autodesk Student Ambassador Diamond
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Hi @anxieicasli,

Have you started the download from the education page? The education page only shows which software is available to you and not which you have licenses to. Clicking 'Get Product' and starting the download will add the license to your account.

 

As for AutoCAD, we can definitely see you have a license, the key thing to do is make sure you have a license for the version you have installed. As for a serial number, they have been retired in favour of Sign-In based activation. You should be presented with the option to Sign In on the 'Let's get started screen. If you don't see this then follow this article: https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/No-Let... 

 

Leo Warren
Autodesk Student Ambassador Diamond
Please accept as solution and give likes if applicable.
Message 45 of 581
shaun_k_m_yeo
in reply to: amanda.k

shaun_k_m_yeo
Explorer
Explorer

Hi, my educational access is through 10 November 2022, but my product (MAYA 2020) license expiry date is 29 April 2022. How may I extend my product (MAYA 2020) when it is nearing the expiry date? How will the license  affect my lab 200 computers when it is extended ?

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Hi, my educational access is through 10 November 2022, but my product (MAYA 2020) license expiry date is 29 April 2022. How may I extend my product (MAYA 2020) when it is nearing the expiry date? How will the license  affect my lab 200 computers when it is extended ?

Message 46 of 581

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Message 47 of 581

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Hey [@6430441621](https://forums.autodesk.com/t5/user/viewprofilepage/user-id/11375365), I'm sending you a PM to hopefully help you out more - you can reply there or reply here with what is happening with your account.





Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...
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Hey [@6430441621](https://forums.autodesk.com/t5/user/viewprofilepage/user-id/11375365), I'm sending you a PM to hopefully help you out more - you can reply there or reply here with what is happening with your account.





Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...
Message 48 of 581

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Hello, I can't find that banner of renewing in my account, but I'm eligible to use autodesk products. How can I find it?




Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...
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Hello, I can't find that banner of renewing in my account, but I'm eligible to use autodesk products. How can I find it?




Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...
Message 49 of 581

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Hi [@xstancekovaUYGFL](https://forums.autodesk.com/t5/user/viewprofilepage/user-id/11365126),
Make sure to sign-in on the education page using the Sign In button underneath get started (see image below)
You should then see a banner with your name either showing you your expiry date or the option to verify.
You can see your licenses at [https://manage.autodesk.com/](https://manage.autodesk.com/) under products and services. Most licenses are sign in now, so you just use your AutodeskID to Activate.




Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...

 

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Hi [@xstancekovaUYGFL](https://forums.autodesk.com/t5/user/viewprofilepage/user-id/11365126),
Make sure to sign-in on the education page using the Sign In button underneath get started (see image below)
You should then see a banner with your name either showing you your expiry date or the option to verify.
You can see your licenses at [https://manage.autodesk.com/](https://manage.autodesk.com/) under products and services. Most licenses are sign in now, so you just use your AutodeskID to Activate.




Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...

 

Message 50 of 581

FacebookGroupMember
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Hello.... Same problem here. No banner, under products and services I see my licenses, but not the "sign in now" , so no way to renew the licencing. Can you help or do I need to make a new subject on this forum ?

Tnx

(AutoCAD Architecture






125 postes de travail éducation permanent utilisateur unique














Récapitulatif éducation permanent




Téléchargements Versions 2021 plates-formes Win 64 Postes de travail 125




Type de licence Autonome












Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...
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Hello.... Same problem here. No banner, under products and services I see my licenses, but not the "sign in now" , so no way to renew the licencing. Can you help or do I need to make a new subject on this forum ?

Tnx

(AutoCAD Architecture






125 postes de travail éducation permanent utilisateur unique














Récapitulatif éducation permanent




Téléchargements Versions 2021 plates-formes Win 64 Postes de travail 125




Type de licence Autonome












Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...
Message 51 of 581

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Hi [@assist_cdtx](https://forums.autodesk.com/t5/user/viewprofilepage/user-id/5421527) and [@xstancekovaUYGFL](https://forums.autodesk.com/t5/user/viewprofilepage/user-id/11365126) - It sounds like you are both not getting fully signed in. Can you follow the exact flow below and let me know how it goes?

1) Navigate to [Student and Education Software | 1-Year License | Autodesk Education Community](https://www.autodesk.com/education/edu-software/overview)|[Student and Education Software | 1-Year License | Autodesk Education Community](https://www.autodesk.com/education/edu-software/overview)|[Student and Education Software | 1-Year License | Autodesk Education Community](https://www.autodesk.com/education/edu-software/overview). (if it's not showing up, that's a hyperlink. Simply click it to go to the page). It should look like this, with the option to sign in with two options:


2) Check out the two places you could sign in below. For the sake of this test, let's have you sign in using the first upper right hand side option first. You can see that in this screenshot, I have signed in successfully on one of the sides (where you can see "TU" in the upper right hand corner), but I still need to sign in again (in the remaining box). Once your screen looks like mine (with different initials of course) go ahead and "Sign In" to that 2nd option.


3) Once you are signed into BOTH you should see the banner that we are talking about, showing your Educational access renewal date.



You only need to renew the verification if you are within 30 days of expiry. Can you both try this and let me know what you see? Feel free to attach screenshots as I have, sometimes a picture speaks a thousand words. 🙂






Source Inline Images: 1.https://forums.autodesk.com/t5/image/serverpage/image-id/967495iB6119F5493961105/image-size/large?v=... 2.https://forums.autodesk.com/t5/image/serverpage/image-id/967496i72CC51522F100501/image-size/large?v=...


Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...

 

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Hi [@assist_cdtx](https://forums.autodesk.com/t5/user/viewprofilepage/user-id/5421527) and [@xstancekovaUYGFL](https://forums.autodesk.com/t5/user/viewprofilepage/user-id/11365126) - It sounds like you are both not getting fully signed in. Can you follow the exact flow below and let me know how it goes?

1) Navigate to [Student and Education Software | 1-Year License | Autodesk Education Community](https://www.autodesk.com/education/edu-software/overview)|[Student and Education Software | 1-Year License | Autodesk Education Community](https://www.autodesk.com/education/edu-software/overview)|[Student and Education Software | 1-Year License | Autodesk Education Community](https://www.autodesk.com/education/edu-software/overview). (if it's not showing up, that's a hyperlink. Simply click it to go to the page). It should look like this, with the option to sign in with two options:


2) Check out the two places you could sign in below. For the sake of this test, let's have you sign in using the first upper right hand side option first. You can see that in this screenshot, I have signed in successfully on one of the sides (where you can see "TU" in the upper right hand corner), but I still need to sign in again (in the remaining box). Once your screen looks like mine (with different initials of course) go ahead and "Sign In" to that 2nd option.


3) Once you are signed into BOTH you should see the banner that we are talking about, showing your Educational access renewal date.



You only need to renew the verification if you are within 30 days of expiry. Can you both try this and let me know what you see? Feel free to attach screenshots as I have, sometimes a picture speaks a thousand words. 🙂






Source Inline Images: 1.https://forums.autodesk.com/t5/image/serverpage/image-id/967495iB6119F5493961105/image-size/large?v=... 2.https://forums.autodesk.com/t5/image/serverpage/image-id/967496i72CC51522F100501/image-size/large?v=...


Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...

 

Message 52 of 581

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Message 53 of 581

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Hello, there's no problem with renewing anymore, in my account it shows that my educational access is valit through august 2022, but when I download and install autocad, I sign in to autocad and it still doesn't know that I have licence and everytime it wants something from me. I tried to sign in with my autodesk ID but there's still some banner and when I click on already have a licence? it brings be back again and again to this banner. I activated trial for 30 days because my licence expires a few days ago because I couldn't find how to start use autocad with my educational licence. Thank you for the reply.





Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...

 

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Hello, there's no problem with renewing anymore, in my account it shows that my educational access is valit through august 2022, but when I download and install autocad, I sign in to autocad and it still doesn't know that I have licence and everytime it wants something from me. I tried to sign in with my autodesk ID but there's still some banner and when I click on already have a licence? it brings be back again and again to this banner. I activated trial for 30 days because my licence expires a few days ago because I couldn't find how to start use autocad with my educational licence. Thank you for the reply.





Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...

 

Message 54 of 581

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Hey [@6430441621](https://forums.autodesk.com/t5/user/viewprofilepage/user-id/11375365), I'm sending you a PM to hopefully help you out more - you can reply there or reply here with what is happening with your account.





Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...
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Hey [@6430441621](https://forums.autodesk.com/t5/user/viewprofilepage/user-id/11375365), I'm sending you a PM to hopefully help you out more - you can reply there or reply here with what is happening with your account.





Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...
Message 55 of 581

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Hi [@xstancekovaUYGFL](https://forums.autodesk.com/t5/user/viewprofilepage/user-id/11365126),
Go to [https://manage.autodesk.com/](https://manage.autodesk.com/) - Products and Services
Do you see AutoCAD listed?
If you do, can you share a screenshot? (Please blur any personal info)





Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...
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Hi [@xstancekovaUYGFL](https://forums.autodesk.com/t5/user/viewprofilepage/user-id/11365126),
Go to [https://manage.autodesk.com/](https://manage.autodesk.com/) - Products and Services
Do you see AutoCAD listed?
If you do, can you share a screenshot? (Please blur any personal info)





Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...
Message 56 of 581

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Message 57 of 581

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Hello, I can't find that banner of renewing in my account, but I'm eligible to use autodesk products. How can I find it?




Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...
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Hello, I can't find that banner of renewing in my account, but I'm eligible to use autodesk products. How can I find it?




Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...
Message 58 of 581

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Hi [@xstancekovaUYGFL](https://forums.autodesk.com/t5/user/viewprofilepage/user-id/11365126),
Make sure to sign-in on the education page using the Sign In button underneath get started (see image below)
You should then see a banner with your name either showing you your expiry date or the option to verify.
You can see your licenses at [https://manage.autodesk.com/](https://manage.autodesk.com/) under products and services. Most licenses are sign in now, so you just use your AutodeskID to Activate.




Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...

 

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Hi [@xstancekovaUYGFL](https://forums.autodesk.com/t5/user/viewprofilepage/user-id/11365126),
Make sure to sign-in on the education page using the Sign In button underneath get started (see image below)
You should then see a banner with your name either showing you your expiry date or the option to verify.
You can see your licenses at [https://manage.autodesk.com/](https://manage.autodesk.com/) under products and services. Most licenses are sign in now, so you just use your AutodeskID to Activate.




Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...

 

Message 59 of 581

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Hi [@xstancekovaUYGFL](https://forums.autodesk.com/t5/user/viewprofilepage/user-id/11365126),

Could you please visit the [Get Products](https://www.autodesk.com/education/edu-software/overview) page and click "Get product" - "Download" for AutoCAD?

Even though you already have AutoCAD installed, this will ensure that your education entitlement is properly activated.

You don't need to complete the download or reinstall, but after you click the "Download" button, could you then please try signing in to AutoCAD again to see if your entitlement is activated?

Regards,
Gabe




Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...
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Hi [@xstancekovaUYGFL](https://forums.autodesk.com/t5/user/viewprofilepage/user-id/11365126),

Could you please visit the [Get Products](https://www.autodesk.com/education/edu-software/overview) page and click "Get product" - "Download" for AutoCAD?

Even though you already have AutoCAD installed, this will ensure that your education entitlement is properly activated.

You don't need to complete the download or reinstall, but after you click the "Download" button, could you then please try signing in to AutoCAD again to see if your entitlement is activated?

Regards,
Gabe




Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...
Message 60 of 581

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Hello,
my student licence finally work! I signed in to my autodesk account, downloaded and installed new autocad, signed in when I first opened autocad and it worked 🙂 thank you for your help guys!




Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...
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Hello,
my student licence finally work! I signed in to my autodesk account, downloaded and installed new autocad, signed in when I first opened autocad and it worked 🙂 thank you for your help guys!




Source Message URL: https://forums.autodesk.com/t5/installation-licensing/how-to-renew-access-for-education-licenses/m-p...

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