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Confirmation button not working

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Message 1 of 2
Anonymous
127 Views, 1 Reply

Confirmation button not working

Steps to reproduce
I am a student at the university. My university is included in the list of institutions. But the button on the page where I am to confirm my institutional information does not work. It stays light gray throughout the process when I fill in my information. The "Confirm" button does not work although I fill everything out.
When I seek support, the Assistant turns me down saying "Please note that your subscription plan doesn't include product support."
Please, help. I see this happening with the other people as well.

 

Expected results
I will be able to confirm my information.

 

Actual results
I cannot click on the button.

 

URL where issue occurs
https://www.autodesk.com/education/edu-software/overview?sorting=featured&filters=individual

 

Browser
Chrome

 

OS
Mac

 

Title edited for clarity by @LeoWarren-EDU. Original title: Buttons not working

 

1 REPLY 1
Message 2 of 2
LeoWarren-EDU
in reply to: Anonymous

Hi @Anonymous,

Please keep related posts together rather than creating multiple topics, as this helps keep the Community tidy 🙂

 

In my previous post, I escalated your case to our education support team - have they reached out?

 

Please feel free to let me know if you have any further issues,

All the best,

Please 'Like' posts that are helpful. If a post answers your question then feel free to click the 'Mark as Solution'

Leo Warren
Community Manager - Students & Educators
Are you a student? Come join our Student & Educator Community! | Education Knowledge Base | Rules and Etiquette


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