Confirm informations is not working

[patrick_kardo]

My access to Autodesk for Education has expired and I want to restart it, but I can't do that because when I open the site it shows me "We need to confirm some details", I press "Continue", it is popping up another page where I am requiered to fill "School address" and "School information". After doing all of this, I should press "Confirm" but it remains grey and nothing happens after pressing.

Expected results
Restarting my educational license.

Actual results

I can not pass this step and I can not download the product I need.

URL where issue occurs
https://www.autodesk.com/education/edu-software/overview?sorting=featured&filters=individual

Browser
Chrome

OS
Windows

[patrick_kardo]

My access to Autodesk for Education has expired and I want to restart it, but I can't do that because when I open the site it shows me "We need to confirm some details", I press "Continue", it is popping up another page where I am requiered to fill "School address" and "School information". After doing all of this, I should press "Confirm" but it remains grey and nothing happens after pressing.

Expected results
Restarting my educational license.

Actual results

I can not pass this step and I can not download the product I need.

URL where issue occurs
https://www.autodesk.com/education/edu-software/overview?sorting=featured&filters=individual

Browser
Chrome

OS
Windows

[LeoWarren-EDU · Accepted solution]

Hi @patrick_kardo,

I wanted to check in and see if you needed any further assistance as I can see you account is now verified into 2025. Please don't hesitate to reach out if you need any help.

All the best,

[LeoWarren-EDU · Accepted solution]

Hi @patrick_kardo,

I wanted to check in and see if you needed any further assistance as I can see you account is now verified into 2025. Please don't hesitate to reach out if you need any help.

All the best,