EAGLE 7.7 unable to decode KEY file

[Anonymous]

Due to my old WINDOWS7 machine deciding it didn't want to continue living, I now have a shiny new WINDOWS 10 machine. Nearly all my current work programs have been successfully reinstalled except EAGLE.

I have re-installed successfully, but trying the activate constantly brings up a "Unable to decode *********.key" please verify the installation key.

Now I have done this several times to no avail.

I am suspecting that WINDOWS10 does its own weird encoding of files as part of its protection system, or there is a different step required.

Welcoming suggestions.

[jorge_garcia]

Hi @Anonymous,

I hope you're doing well. Make sure you have the correct installation code. I'll send you my e-mail through a direct message please reply with your serial number so that I can find your installation code and send it to you if necessary.

Please let me know if there's anything else I can do for you.

Best Regards,

[Anonymous]

Hi Jorge,

I didn't receive any direct message.

I can send you the details as a screen snapshot image which I kept for such a purpose.

Regards

Ken

[jorge_garcia]

Hi Ken,

I must have forgotten to direct message you. My mistake, I've sent you a direct message now. You can check your DMs by looking at the top right of your screen on the forums. When you see your name, there will be an envelope to the left of it. Those are your direct messages.

Let me know if there's anything else I can do for you.

Best Regards,

[Anonymous]

I am having the same issue and I would like to know if you could tell me how it got solved?

Thank you

[jorge_garcia]

Hi @Anonymous,

I believe you've already been taken care of through other channels. Let me know if you continue to run into issues.

Best Regards,