canvas disappears when move the viewpoint

[adam.molnar.1]

Please look at my screencast. The attached canvas suddenly diappear (move or zoom the viewpoint).

Hav you got the same probem?

Fusion 360 2.02,088 OSX 10.11.5

[Phil.E]

Hi,

Thanks for posting.

What is not clear from your video is whether or not the canvas remains invisible. During the video you never stopped panning. So my question is, if you stop panning after the canvas disappears, does the visibility of the canvas return?

Thanks,

[adam.molnar.1]

Hi Phil,

No, just when i moved back to the "original" viewpoint. Today i tried again and i can't reproduce the problem.

If i have additional information i will share here.

Thanks!

[Phil.E]

Thanks.

Sounds like a temporary graphics problem. Did you have a lot of other windows/apps/web pages open? Can you use the graphics diagnostic and paste the results into a reply? (look under the ?Help menu)

Thanks,

[Muthinor]

Hi Phill.

Sorry, It's been a lot of months since this problem, but yet, I face the same one.
---------------------------------------------------------
Graphic design tool:

[GPU Information]
GPU Device: NVIDIA GeForce GTX 970
GPU RAM: 4096 MB
GPU Driver API: DirectX 9.0
GPU Driver Version: 1.7.633
GPU Driver Date: 12/12/2016

[Graphics Effects Settings]
Anti Aliasing: Off
Ambient Occlusion: On
Object Shadow: On
Ground Shadow: On
Ground Reflection: Off
Selection Display Style: Normal
Transparency Effect: Better Performance

[Limit effects to optimize performance]
Off
-------------------------------------------------------------------

Also:  I've seen that you can actually zoom in a lot in the center of the model, but where the canvas "dissapear" there is some sort of limit. After that "limit" the canvas will dissapear.

I did have Chrome open, but that doesn't seem to be the problem

[Phil.E]

@Muthinor

If you have Perspective Camera enabled (in the display settings tools, center bottom of screen) you might be zooming 'past' the canvas, as if you zoomed the camera through it to the other side. So check on that setting.

Or you might try switching your graphics driver in Preferences from DX9 to DX11.

What would help a bit more is a video made with Autodesk Screencast so we can see the problem. Can you post one? I'm sure we can figure this out.

Thanks,

[Muthinor]

Hello @Phil.E
here I attach a recreational video from the problem Just like I did it the First time.

I've already changed from DirectX 11 to 9 due to a suggestion on an other problem  was facing (when trying to render over 800x600 75% Quality, render.app would crash, and with the In-canvas Render it would Even Crash/freeze the whole computer)

(just in case the Screencast URL is not updated, here it is: http://autode.sk/2itt4gN )

[Muthinor]

Hello @Phil.E
here I attach a recreational video from the problem Just like I did it the First time.
and the actualy file with the problem. in case you want to try zooming in and see if you get the same problem.

I've already changed from DirectX 11 to 9 due to a suggestion on an other problem  was facing (when trying to render over 800x600 75% Quality, render.app would crash, and with the In-canvas Render it would Even Crash/freeze the whole computer)

(just in case the Screencast URL is not updated, here it is: http://autode.sk/2itt4gN )

[Phil.E]

@Muthinor

Great video and sample file. Thanks very much.

Yes it is a bug, I can reproduce it. The key is rotating the canvas, and then working around the edge of the canvas. The bug report states that the expectation is to zoom as closely as needed to any part of the canvas.

(internal reference FUS-29970)

I can't say when this will be fixed, Canvas command is not owned by my development team and I don't know their priorities right now. It is marked with urgency because it's blocking detailed workflows.

Thanks,

[Phil.E]

@Muthinor

Good news! This has been fixed in development builds that are being tested now. If all goes well the fix will be released in early February.

Thanks again for letting us know.

Regards,

[Muthinor]

It's awesome to hear that 😃

Thanks you for letting us know about it!