Adding custom integration for connector on ACC - When unable to activate the app via ACC apps Gallery

[Gaurav_Bhamre]

Hi, 

As a new data exchange user, you might run into a situation where you are unable to see any projects and hubs in your connector. 

There can be two possible reasons:

1. You don’t have edit permissions to the folders you want to access in ACC - This can be resolved by coordinating with your ACC project admin and getting the required folder permissions. 
2. You have not Activated the ACC integrations for that particular connector.  

Now let's dive deeper into the second scenario. This can be resolved in two ways

1. Activate the ACC app for the connector from the ACC app gallery - Please refer to this post from our Team Member Tobias Hathor on activating the ACC App. 
2. In case you are not able to activate the ACC App through the ACC apps gallery please follow these steps to add a custom integration for our connector. 

Adding Custom Integration for Data exchange connectors

• Log in under ACC Account admin.

• Open BIM360 Admin options
• Open the Settings option under BIM360 admin 
• Access Custom Integrations settings once you are under settings

• Add Custom Integration under custom integrations settings

• Select Access for BIM 360 Account Admin and Document Management, and then set settings as I am a developer.
• Add Forge Client ID and App name as provided by our Support team and save. 
• Once saved, the app will be activated for the ACC account and you can always check the details for this app under the Custom Integrations setting.  

Please reach out to our team at data.exchange.support@autodesk.com 

in case you face any issues.

[Gaurav_Bhamre · Accepted solution]

No need to add the ACC Integration for Data Exchange connectors anymore.
Hello Data Exchange Users! We have an important update regarding the Integration steps for our connector. 

We have removed the dependency to add the APP integration via the ACC Apps gallery or Custom Integration. Now all of our connectors are ACC integrated out of the box so you can see all your ACC Docs Projects and Hubs right after installing the connector without activating the connectors on ACC apps gallery or adding custom Integration. 
Hope this helps your Data Exchange onboarding and exploration process. 

We appreciate your interest and feedback on our products. please feel free to reach out to us in case of any queries.