Rhino Connector for Data Exchange Not Working

[cristian_rodriguezPDSCG]

I try to activate the plugin, but a web window opens that says "Please return to the app". It doesn't open any pop-up windows, or anything that allows you to create or load data exchange, so I deduce that it doesn't work properly.

Thank you in advance for your attendance

[Tobias_Hathorn]

Thanks for posting - real quick feedback, and then let me know if I'm off-base...

1. When you see the web browser pop up - that is just 'authenticating' your log in to 'connect' you to Docs
2. You should go back to Rhino app, and look for the Data Exchange plug-in, and the UI should be ready
3. The DX plug-in UI might be 'behind' the Rhino app, or there may be a conflict w other plug-ins preventing the UI

Sorry if I mis-interpreted your issue - can you confirm what you see at step 3? 

[cristian_rodriguezPDSCG]

Good morning, Tobias.

Sorry for taking too long to reply. I understand how the process has to be, but the problem is that the Data Exchange pop-up doesn't open in Rhino, there's no window behind it or anything like that.

It works well for my colleagues, but it's true that they have Windows 10, and I have Windows 11.

Maybe that's where the problem lies?

Thank you in advance,

best regards

[cristian_rodriguezPDSCG]

Good morning, Tobias.

Sorry for taking too long to reply. I understand how the process has to be, but the problem is that the Data Exchange pop-up doesn't open in Rhino, there's no window behind it or anything like that.

It works well for my colleagues, but it's true that they have Windows 10, and I have Windows 11.

Maybe that's where the problem lies?

Thank you in advance,

best regards

[rakesh.borse]

Hello @cristian_rodriguezPDSCG,

windows 11 should not be a problem, I myself ran Rhino Connector on my Windows 11 machine. Let's try to figure out the casue.

1. Please share the log file from the location - C:\Users\%username%\AppData\Roaming\Rhino-Connector\logs
2. Please share the logs from the Rhino Command window

3. Please share the list of other third party plugins installed. You can find the list of plugins from Help > Rhino System Information. Also, what plugins do your colleague have? 

[cristian_rodriguezPDSCG · Accepted solution]

Good morning, thanks for the quick response. In the end we managed to fix it, reinstalling the plugin in the traditional way, and overwriting the previous one. With this, the plugin appears, so I think it will work correctly. All the best