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Problem while installing

Anonymous

Problem while installing

Anonymous
Not applicable

Well, I deleted my "civil 3d 2016" files by mistake 
So I re-downloaded it using Autodesk download manager and after it finished I installed it using my license number as student
But LMAO there is nothing installed !! when I tried again I found out that it says it's already installed
I checked my apps and FOund it installed I tried to uninstall the previous version to install the new one But I found thais error message
Any thoughts ??

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Anonymous
Not applicable

well forgot all I have said ,, I solved that 
But now It says It can't be installed because I don't have autocad 2016 on PC ???

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AllenJessup
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Mentor

I've solved similar uninstall issues with the Microsoft Uninstaller.

Allen Jessup
CAD Manager - Designer
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EESignature

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Anonymous
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thanks I already managed to uninstall it 
but now it says I have to download Autocad 2016 ,,, I already got 2019 why would I download 2016 ??

here are the logs 

2019/6/25:21:58:37 LOL DESKTOP-JSUIVHD === Setup started on DESKTOP-JSUIVHD by LOL ===
2019/6/25:21:58:37 LOL DESKTOP-JSUIVHD Path_Length: 152
2019/6/25:21:58:37 LOL DESKTOP-JSUIVHD Current Directory C:\Users\LOL\AppData\Local\Temp\_AI5E80.tmp
2019/6/25:21:58:37 LOL DESKTOP-JSUIVHD Launch
2019/6/25:21:58:39 LOL DESKTOP-JSUIVHD Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\LOL\AppData\Local\Temp\_AI5E80.tmp\Setup\AcSetup.dll
2019/6/25:21:58:39 LOL DESKTOP-JSUIVHD Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2019/6/25:21:59:37 LOL DESKTOP-JSUIVHD PageOpen LaunchDialog
2019/6/25:21:59:50 LOL DESKTOP-JSUIVHD PageOpen LicenseDialog
2019/6/25:21:59:54 LOL DESKTOP-JSUIVHD PageOpen ProductInfoDialog
2019/6/25:22:01:13 LOL DESKTOP-JSUIVHD PageOpen ProductSelectionDialog2
2019/6/25:22:02:10 LOL DESKTOP-JSUIVHD PageOpen FullProgressDialog
2019/6/25:22:02:11 LOL DESKTOP-JSUIVHD Installing DirectX Runtime: "C:\Autodesk\Autodesk_AutoCAD_Civil_3D_2016_English_Win_64bit_DLM\3rdParty\DirectX\DXSETUP.exe" /silent
2019/6/25:22:03:46 LOL DESKTOP-JSUIVHD Install DirectX Runtime Succeeded
2019/6/25:22:03:46 LOL DESKTOP-JSUIVHD Installing Microsoft Visual Basic Power Packs 10.0: "C:\Autodesk\Autodesk_AutoCAD_Civil_3D_2016_English_Win_64bit_DLM\3rdParty\VBPowerPacks10\VisualBasicPowerPacksSetup.exe" /q /l C:\Users\LOL\AppData\Local\Temp\VisualBasicPowerPacks10Setup.log
2019/6/25:22:03:55 LOL DESKTOP-JSUIVHD Install Microsoft Visual Basic Power Packs 10.0 Succeeded
2019/6/25:22:04:00 LOL DESKTOP-JSUIVHD Installing AutodeskĀ® AutoCADĀ® Civil 3DĀ® 2016 - English: TRANSFORMS="C:\Users\LOL\AppData\Local\Temp\_AI5E80.tmp\x64\en-us\C3D\C3DPS\C3DPS-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\Autodesk_AutoCAD_Civil_3D_2016_English_Win_64bit_DLM\" INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2016\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2019/6/25:22:05:25 LOL DESKTOP-JSUIVHD Install AutodeskĀ® AutoCADĀ® Civil 3DĀ® 2016 - English Failed Installation aborted, Result=1603
2019/6/25:22:05:27 LOL DESKTOP-JSUIVHD Rollback Microsoft Visual Basic Power Packs 10.0 Failed Failure is ignored, Result=1619
2019/6/25:22:05:27 LOL DESKTOP-JSUIVHD Rollback DirectX Runtime Failed Failure is ignored, Result=1619

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wfberry
Mentor
Mentor

There is a good chance that you haven't removed all the necessary files:

 

https://knowledge.autodesk.com/customer-service/download-install/remove-products/remove-windows-prod...

 

Bill

 

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