Recovering deleted files with complete version history

[Bnilath]

By mistake, someone deleted one drawing from BIM 360. Can you suggest a way to recover the drawing with complete version history?.

I can recover single file. But I need the file with complete version history.

[zijing.zhang · Accepted solution]

Hi @Bnilath,

Thanks for your posting.

You could select the folder which you deleted the file by mistake, then click Deleted items icon, and selected the deleted file, click Restore btn:

Here is the version history before deleted a document in Plans or its subfolders:

before deleted in Plans

Here is the result if you restore a document for Plans or its subfolders:

after restored in Plans

Here is the version history before deleted a file in Project files folder or its subfolders:

before deleted a file in Project files folder

Here is the result if you restore a file for Project files folder or its subfolders:

 

As you see above, you will get the complete version history after restored a deleted file by mistake.

Thanks,

Zijing

[anil_mistry]

Hi @Bnilath,

I'm just checking in to see if you need more help with this. Did the suggestion that @zijing.zhang provided work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

[anil_mistry]

Hi @Bnilath,

I am checking back to see if one of the great posts in this thread helped you with your question. If so, please take a moment to reward the poster or posters with a Kudos and select the Accept as Solution button on those posts that helped.

Thank you and have a great day!

[Anonymous]

And if I don't see in deleted items??

I deleted it yesterday and today I dont see anything in deleted items....

---

@zijing.zhang wrote:

Hi @Bnilath,

Thanks for your posting.

You could select the folder which you deleted the file by mistake, then click Deleted items icon, and selected the deleted file, click Restore btn:

Here is the version history before deleted a document in Plans or its subfolders:

before deleted in Plans

Here is the result if you restore a document for Plans or its subfolders:

after restored in Plans

Here is the version history before deleted a file in Project files folder or its subfolders:

before deleted a file in Project files folder

Here is the result if you restore a file for Project files folder or its subfolders:

 

As you see above, you will get the complete version history after restored a deleted file by mistake.

Thanks,

Zijing

---

[Anonymous]

And if I don't see in deleted items??

I deleted it yesterday and today I dont see anything in deleted items....

---

@zijing.zhang wrote:

Hi @Bnilath,

Thanks for your posting.

You could select the folder which you deleted the file by mistake, then click Deleted items icon, and selected the deleted file, click Restore btn:

Here is the version history before deleted a document in Plans or its subfolders:

before deleted in Plans

Here is the result if you restore a document for Plans or its subfolders:

after restored in Plans

Here is the version history before deleted a file in Project files folder or its subfolders:

before deleted a file in Project files folder

Here is the result if you restore a file for Project files folder or its subfolders:

 

As you see above, you will get the complete version history after restored a deleted file by mistake.

Thanks,

Zijing

---

[amit.mSESPG]

I can't recover the file...

---

@Anonymous wrote:

And if I don't see in deleted items??

I deleted it yesterday and today I dont see anything in deleted items....

---

@zijing.zhang wrote:

Hi @Bnilath,

Thanks for your posting.

You could select the folder which you deleted the file by mistake, then click Deleted items icon, and selected the deleted file, click Restore btn:

Here is the version history before deleted a document in Plans or its subfolders:

before deleted in Plans

Here is the result if you restore a document for Plans or its subfolders:

after restored in Plans

Here is the version history before deleted a file in Project files folder or its subfolders:

before deleted a file in Project files folder

Here is the result if you restore a file for Project files folder or its subfolders:

 

As you see above, you will get the complete version history after restored a deleted file by mistake.

Thanks,

Zijing

---

---

---

@Anonymous wrote:

And if I don't see in deleted items??

I deleted it yesterday and today I dont see anything in deleted items....

---

@zijing.zhang wrote:

Hi @Bnilath,

Thanks for your posting.

You could select the folder which you deleted the file by mistake, then click Deleted items icon, and selected the deleted file, click Restore btn:

Here is the version history before deleted a document in Plans or its subfolders:

before deleted in Plans

Here is the result if you restore a document for Plans or its subfolders:

after restored in Plans

Here is the version history before deleted a file in Project files folder or its subfolders:

before deleted a file in Project files folder

Here is the result if you restore a file for Project files folder or its subfolders:

 

As you see above, you will get the complete version history after restored a deleted file by mistake.

Thanks,

Zijing

---

---

[anil_mistry]

Hi @Anonymous,

Thank you for participating in our community! Since this requires further investigation I would suggest logging support request and someone from our support team will help you resolve this issue. 

Thank you and have a great day!

[ptranbergNTI]

@anil_mistry  Is there a time limit for restoring files or are deleted files available forever?

[sureshkumar89N4Q]

cant we get  only one file, as we are getting 2 files as uploaded and reloaded. 

[sureshkumar89N4Q]

When I restore the file it is same versions of two files. 1.restored and another us 2.uploaded.Can't we get only one.