'Project Management' should not be in the 'Build' subscription

[Chad-Smith]

It was bad enough when the RFI feature was moved to the 'Project Management' module, but it is now worse with the 'Project Management' module only contained within the 'Build' subscription.

Does this mean that Docs will eventually lose the RFI access? Because the information I have in front of me says it won't be in Docs.

Both RFIs and Submittals are stages of the project which most commonly occur before the build stage. They are used to gather additional information, typically for tender, prior to construction.

So why are these features now bundled under the build set of tools, rather than the design as in Docs?

It makes very little sense.

Ideas forum post to have it moved.

[Luciane_Conceicao]

Hi Chad,

Thanks for your post.

I was going to suggest that you post your request in tie Ideas website but you have already done it.

Let's wait until a product manager makes a comment on the idea, perhaps considering it for a future release.

Cheers,

Luciane

[david.desimini]

Thanks for your input, Chad.  We’re always listening to feedback on where features are needed for customers and are giving consideration for including these features in the other offerings.

[anil_mistry]

Hi @Chad-Smith,

I'm just checking in to see if you need more help with this or @Luciane_Conceicao and @david.desimini reply answer your question? 

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

[anil_mistry]

Hi @Chad-Smith,

I am checking back to see if one of the great posts in this thread helped you with your question. If so, please take a moment to reward the poster or posters with a Kudos and select the Accept as Solution button on those posts that helped.

Thank you and have a great day!

[Chad-Smith]

Thanks Anil, but two of my questions are still unanswered.

1. Does this mean that Docs will eventually lose the RFI access? Because the information I have in front of me says it won't be in Docs.
   I think this is correct, but am unable to confirm because I have an account which had RFIs under Docs before the change.
2. So why are these features now bundled under the build set of tools, rather than the design as in Docs?
   I would like to understand the justification for such a significant change. Was this based on US only research/data? Because this is simply not the case in my part of the world. 'Project Management' starts in the design stage, not construction.

[anil_mistry]

Hi @Chad-Smith,

Thank you for your reply. Let me get more information on these additional questions and will get back to you soon.

Thank you and have a great day!

[david.desimini · Accepted solution]

Hi Chad - Thanks for your continued engagement on this topic. Your feedback has definitely been heard, and, as mentioned previously, potential adjustments to included feature sets for the BIM 360 offerings are being actively considered. To answer your questions: 1. We will not be pulling features that accounts currently have away from them. New purchases of the Docs offering do not include RFIs at this time. 2. Inclusion of RFIs in the Build offering only is part of aligning core construction execution features in a single offering. Hearing the feedback that this choice may present some challenges for construction customers in many regions is valuable. Thank you.

[mark.morleyWYS6S]

You state below that you will not be pulling features from accounts that have them but this is exactly what has happened to us. When we purchased Docs there was a RFI feature this was moved to PM which we had access to and now our access has been removed. We had access to PM until last week and suddenly it was withdrawn without any warning.

We had the use of this system managed by us, through DOCs, written into a contract with a contractor, we are now possibly in breech of this contract. How can Autodesk just remove a service that we had access to without any warning.

We act as Employers Rep on project which means we control project information and manage the RFI and Submission process. It should not be part of the field or build platform only.

A very annoyed Autodesk user!

[david.desimini · Accepted solution]

Hi Mark – Apologies for the trouble.  What you experienced is nothing more than simple human error in the process of updating your account at renewal.  Our policy has not changed and you will certainly be keeping access to the Project Management module.  I've ensured that your access has been restored, and connected with your account team to make sure they are aware as well.

Thanks,

Dave

[mark.morleyWYS6S]

Thanks Dave

We now have access again. Thanks for the swift response and action.

Mark