BIM 360 Field - Stuck in Sync? after critical errors

[plucasLDBMN]

I got a error message during sync that an image had failed to upload. When I hit cancel sync, I get the message "cancelling sync - please wait'. It has been stuck like this over an hour. Will I loose all my work on the tablet if I cancel the program? I dont want to corrupt anything.. Any ideas?

[Luciane_Conceicao · Accepted solution]

Hi,

Thanks for posting your question and sorry for the late reply.

Do you still need assistance with this matter?

I hope you have been able to sync your work.

Here are a few tips for troubleshooting sync issues:

While syncing the iPad using BIM 360 Field app, data does not upload

Please let us know if you need more help.

Cheers,

Luciane

Luciane Conceição
Product Support Specialist
Autodesk, Inc.

[Luciane_Conceicao]

Hi,

I hope you have been able to sync now.

Please let us know if you need further assistance.

Cheers,

Luciane

[anil_mistry]

Hi @plucasLDBMN,

I'm just checking in to see if you need more help with this. Did the suggestion that @Luciane_Conceicao provided work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.