Why I get complained about "Max retries exceeded with url: /api/get_issues"

[Anonymous]

We have one very frequent error when my python program called your API-endpoints (get_issues  & get_equipment)  :

    Exception Error when running API to grab Issue JSON data !

    Error (REQUEST): HTTPSConnectionPool(host='bim360field.autodesk.com', port=443):

    Max retries exceeded with url: /api/get_issues (Caused by ProxyError('Cannot connect to proxy.', error("(104, 'ECONNRESET')",)))

    Exception Error when running API to grab Equipment JSON data !

    Error (REQUEST): HTTPSConnectionPool(host='bim360field.autodesk.com', port=443):

    Max retries exceeded with url: /api/get_equipment (Caused by ProxyError('Cannot connect to proxy.', error("(104, 'ECONNRESET')",)))

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I wonder if there is a limit to make those API-calls daily. Otherwise, I will not receive the message ‘Max retries exceeded’

If so, what is the limit number for one day?

And such error always happen when I used such API end-points with the expectation of

large number of records returned 

Please advice! thanks much !!!

Ryan

[Anonymous]

Takes really really long time to get a 'legitimate' answer here. 

I submitted one question 2 weeks ago, no response!  Not even a follow-up question for clarification of what I mean !  

frustrated

[mikako_harada]

Hi Ryan, 

There is no mechanism built into the Field (classic) API to limit API calls.  I checked with the product team to confirm. 

I don't know Python.  But I googled with keywords in the error message.  I saw some reporting similar error messages.

You may want to try stackoverflow for programming question.  e.g.,  

https://stackoverflow.com/questions/43165341/python3-requests-connectionerror-connection-aborted-ose...

[Anonymous]

'ECONNRESET' is the consequence (=> get the connection terminated)

but 'Max retries' is the reason.... I got from your API endpoints. I think it's proprietary. 

and you have no clue for that?  that's not convincing. Can you elaborate more?  thanks much !!

[Anonymous · Accepted solution]

I found the reason, it is because of the limit of inflow data-size in our proxy.

Instead of one single API call for returning all EQUIPMENT's attachment data of one project,

i need to break it down as a loop with parameters offset & limit set as 30. 

The reason 'Max retries exceeded' is definitely misleading.

[Anonymous]

can you provide the code?