UPDATES SHOWING FOR SOFTWARE NOT INSTALLED

[rich6]

I have Autodesk powermill and powershape 2017 service pack 6 updates showing on the auto deskapp. This software is not installed. It was installed once.

How do you get it to not keep showing these updates. There does not seem to be a cancel or hide option.

[srinivasarao.potla · Accepted solution]

Hi@rich,

Thanks for the feedback.

I think in the registry some GUID values are there for powermill and powershape 2017.

could you please check the registry (Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\UPI2) if any thing is there for 2017,  then delete it.

Example:

Then try this?

Exit Autodesk desktop app(from system tray menu)
Stop AdAppMgr Service(task manager)
%Programdata% > Autodesk > Delete the “SDS” folder
Restart Autodesk desktop app.

Hope this helps.

Please let me know if it works.

Regards,

Srinivas.

[rich6]

Hi,

Thanks for that, another minor niggle fixed.

[cad_gitis]

Hi, I had this problem with PowerMill 2019 hotfix 0.1. The 2019 version of PowerMill was already uninstalled but the app continued to offer me the update that then it was unable to install. I followed your instructions but the problem came back, so in the registry editor (UPI2 folder) I directly deleted the folder that contained the 2019 key. The update was no longer proposed to me (even by forcing the search), AdAppMgrSvc it has restarted, the SDS folder in Programdata has reappeared, the app works and PowerMill 2020 and 2021 seem to work; is it possible that this operation of mine affects future updates?
Thanks.

[srinivasarao.potla]

Hi@ cad_gitis,

Thanks for your feedback. it won't cause any issues in future.

Regards,

Srinivas.