Hi,
since 7 days the Desktop App tells me that there is an update of Robot Structural Analysis Extension for Revit 2022. I've installed it on first day (only Microsoft Antivirus is active here) and the Desktop App remove the entry. A few hours later the same Update is shown again. If I try to install it, the installer tells me "already installed". The entry at Desktop App will be removed. After next Update Check the Entry is shown again.
How to fix this?
Regards
Stefan
Solved! Go to Solution.
Solved by pendean. Go to Solution.
I had to go to Programs and Features in Control Panel and uninstall the previous Robot Structural extension to get the new one to install. This happens fairly regularly with these extensions and updates and it's one of the reasons it would be really useful to have pick-and-choose capability built into Desktop App. I'm talking to you, Autodesk.
@sbarlage No one here is Autodesk, we are all end users just like you.
If you want to tell Autodesk, start a support ticket at your accounts page here then reach out to technical support https://manage.autodesk.com/home/
1. Autodesk is all about self-support. It costs them less $$ if you can help yourself, so they direct people here.
2. I doubt it, and even if they do, you are much better off getting a ticket in the system as opposed to just chatting with a random employee in the forums, who has no obligation to fix your issue.
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