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Same problem here. I did a clean uninstall following the directions HERE. But it's still blank. I was thinking of posting to Installation and Licensing forum this afternoon.
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Allen Jessup
CAD Manager - Designer
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So I checked my Windows updates ...
Did the 3.5 / 4.8 Win 10 update / rebooted and I'm back
But I'm still seeing others getting hit by it
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Mike Davis
Hi guys
Just to share some information from south America (I am in Brazil) the desktop app is working here.
We also have many issues with it here with many users and sometimes for me as well.
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Claudia Campos
Comunidade de Usuários Autodesk Português - Coordenadora
Supposedly this is fixed - https://forums.autodesk.com/t5/installation-licensing/autodesk-app-blank-page/m-p/9118035#M231156
But that hasn't worked for me any better than the Knowledge Network article did.
Allen Jessup
CAD Manager - Designer
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Yeah, followed that, still have a white screen
Christopher T. Cowgill, P.E.
AutoCAD Certified Professional
Civil 3D Certified Professional
Civil 3D 2022 on Windows 10
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Now they say you have to reboot. https://forums.autodesk.com/t5/installation-licensing/autodesk-app-blank-page/m-p/9118140#M231161
It did work for me. Let me know if it works for you.
Allen Jessup
CAD Manager - Designer
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reboot before, reboot after, doesnt make a difference, still a blank screen.
Christopher T. Cowgill, P.E.
AutoCAD Certified Professional
Civil 3D Certified Professional
Civil 3D 2022 on Windows 10
Please select the Accept as Solution button if my post solves your issue or answers your question.
I guess I'm not really that worried about it, the only reason it is even on our machines is because it gets installed with every software you install, and we got sick of removing it. I download updates from my account page and just direct all our users to access the install files from our network. I just wish the manage page didnt take so long to load all the time. It is a very slow site.
All I was doing was testing to see if setting an update to ignore in our company account would push down to users so they dont see updates we dont need (language packs, DACH extension, etc.)
Christopher T. Cowgill, P.E.
AutoCAD Certified Professional
Civil 3D Certified Professional
Civil 3D 2022 on Windows 10
Please select the Accept as Solution button if my post solves your issue or answers your question.
For those still having an issue I wonder if turning on the desktop app log will point what the issue is
Update: Also there's a dedicated forum for Desktop App https://forums.autodesk.com/t5/autodesk-desktop-app/bd-p/971
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
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It has been like that for a long time you do the fix in the AKN then it goes blank again next time you go to use it.
Win10 pro | 16 GB ram | 4 GB graphics Quadro K2200 | Intel(R) 8Xeon(R) CPU E5-1620 v3 @ 3.50GHz 3.50 GHz
Daniel Lyall
The Big Boss
Mach3 User
My Websight, Daniels Wheelchair Customisations.
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Have you tried the fix in the link I posted? It's slightly different.
Allen Jessup
CAD Manager - Designer
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seems to be getting worst ... seeing it betting reported more and more
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Mike Davis
Would you post to this thread;https://forums.autodesk.com/t5/installation-licensing/autodesk-app-blank-page/m-p/9119618/highlight/...
That way the Autodesk employee in that thread will know.
Allen Jessup
CAD Manager - Designer
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