New App -> No licenses

[Anonymous]

Hi!

The new app says...

You don't appear to have an Autodesk subscription or the product you are trying to install isn't available through the desktop app.

Yet I see all my 3dsMax licenses in my Autodesk account on your web.

My maintenance license is valid until nov 24 2017.

/Fredrik

[pendean]

You most likely logged in with the wrong email account.

Either way though, Uninstall DesktopApp, it's flawed and buggy.

[natasha.l · Accepted solution]

Hello @Anonymous,

Try a uninstall & reinstall of the app to see if that corrects the issue. Please take a look at this article on how to: Autodesk desktop app

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.