Does not load 3ds Max

[Anonymous]

< Edited Content for better support. > 

[Mark.Lancaster]

@Anonymous

This is an English speaking forum and we have no way of know what this message is stating.  Can you perhaps translate it?

[natasha.l]

Hello @Anonymous,

Welcome. Please translate this post in the future for better feedback. I did some digging & this is the message you are receiving within the Desktop app, it is translated in English, please confirm that this is what you receive. 

This message is letting you know that this is a subscription product & that you must be a subscriber. You can try to sign in & out, reset your password or download the product from your Autodesk account if this message is incorrect & you do have access to the product as a subscriber. About the Autodesk Desktop app. 

Please let us know if this issue persists & you do not see the product in your account after 24-48hrs of purchase. 

< I will move this to the correct board for you. >

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

[natasha.l]

Hello @Anonymous,

If you are a student & you have not selected/registered this product in your educational account you need to go back, sign-in, locate the product selecting from the dropdowns. Take a look at this post on the Steps for Setting-Up Student Software. 

Thank you for posting. 

[srinivasarao.potla]

Hello @YuliaBondarenko17,

If you have suites or network license products and you already installed all the available updates, at that time also you can see the same message on ADA.

Regards,

Srinivas.