Autodesk Desktop App - The digital signature needed for this install can´t be ve

[alexanderriis]

Anyone who has actually fixed this?

[mdavis22569]

HI @alexanderriis

Please review the following:

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/The-digital-signature-ne...

You can also use the account manager for the download and installation if needed while trying to resolve this:

https://manage.autodesk.com/cep

[alexanderriis]

I am aware of all the workarounds but an actual fix to get the desktop app to work Woolf be nice.

Is the problem really that autodesk dont or cant require digital signaturen from Microsoft for updates?

[natasha.l]

Hello @alexanderriis,

I will move this post to the Autodesk Desktop app forum for you, this is a product related issue so it is in the correct location for proper support.

Thank you. 

[Anonymous]

Hello@alexanderriis,

Thanks for your feedback.

Could you please check that, do you have all the root certificates installed on your system or not?

Here is an overview for the certificates needed for Autodesk software:

Issued To	Issued By	Remarks	Download link
Baltimore CyberTrust Root	Baltimore CyberTrust Root	direct download	https://www.digicert.com/CACerts/BaltimoreCyberTrustRoot.crt
GeoTrust Global CA	GeoTrust Global CA	save link as GeoTrust Global CA.crt	https://www.geotrust.com/resources/root_certificates/certificates/GeoTrust_Global_CA.pem
GlobalSign	GlobalSign	direct download	https://secure.globalsign.net/cacert/Root-R1.crt
GlobalSign Root CA	GlobalSign Root CA	direct download	https://secure.globalsign.net/cacert/Root-R3.crt
Starfield Class 2 Certification Authority	Starfield Class 2 Certification Authority	direct download	http://certificates.starfieldtech.com/repository/root.crl
Thawte Timestamping CA	Thawte Timestamping CA	download available on this Site	https://search.thawte.com/support/ssl-digital-certificates/index?page=content&id=SO9699&actp=search&...
VeriSign Class 3 Public Primary Certification Authority - G5	VeriSign Class 3 Public Primary Certification Authority - G5	save link as VeriSign_Class_3.crt	https://www.symantec.com/content/dam/symantec/docs/other-resources/verisign-class-3-public-primary-c...
VeriSign Universal Root Certification Authority	VeriSign Universal Root Certification Authority	save link as VeriSign_Root.crt	https://www.symantec.com/content/dam/symantec/docs/other-resources/verisign-universal-root-certifica...

These 8 certificates should be on your system.

if you don't have, 

Here is the certificates. Please try to install certificates.

https://internalca.autodesk.com/certsrv/

https://knowledge.symantec.com/support/ssl-certificates-support/index?page=content&id=so4785

If it’s for signed applications, they need https://knowledge.symantec.com/support/ssl-certificates-support/index?page=content&actp=CROSSLINK&id...

If it's for SSL they need: https://knowledge.symantec.com/support/ssl-certificates-support/index?page=content&actp=CROSSLINK&id...

 Need to download the root certificates and import them into Keystore. Double clicking the certificates on windows start the import.

After installation of certificates then try below steps and then try to install the update.

• Exit ADA(from system tray menu)
• Stop AdAppMgr Service (windows task manager)
• %Programdata% > Autodesk > Delete the “SDS” folder
• Restart ADA.

I would like to know more about the issue, could you please send me the log files?

Please find the attachment for log file instructions.

Regards,

Srinivas.