app does not respond

[alias]

Hi I am trying to update with the App. Nothing happens when I press Update.

I am running Maya 2018 and Maya 2016 SP 6

I was also  wondering, should I run Ext 2 or SP6 for Maya 2016?

I am also using Mental Ray 2016 SP 6

The Updater shows Ext 1 for 2016 not Ext 2...

Will Mental Ray get updated to Maya 2018?

[srinivasarao.potla]

Hello@alias,

Thanks for your feedback.

Generally, Auto desk Desktop App will display updates for all the installed products(if the products have updates.)

Please try this

• Exit ADA
• Stop AdAppMgr Service
• %Programdata% > Autodesk > Delete the “SDS” folder
• Restart ADA.

Still you have problem, please try this,

• Uninstall ADA
• Install latest ADA from here www.autodesk.com/ada-supportinstall

Hope this helps.

feel free to contact me if you have any issues.

Regards,

Srinivas.

[Anonymous]

My serial # is xxx-xxxxxxxx product key 001J1 feel free to look that up

[srinivasarao.potla]

Hello@alias,

Thanks for your feedback.

Is this issue is related to Autodesk desktop app or Maya product? if it is related to Maya product, please post your question to here https://forums.autodesk.com/t5/maya/ct-p/area-c2

Regards,

Srinivas.