3ds Max 2021 Fails to install. No internet connection

[mrajchelW5YGU]

Good afternoon. 

I went to update my 3ds Max 2020 via the autodesk desktop app to 3ds Max 2021 and I receive the following error. 
"Download failed". At the bottom of the app it says "Unable to connect to the internet. Check your network connection and try again. I have attempted download several time with the same result. I also restarted the workstation and attempted the install again with the same results. 

[DarrenP]

did you try downloading from your Autodesk Account?

[Martin_Shelley]

I am having the same problems today too. Have just installed AutoCAD LT 2021 and thought to update my other programs and it says no internet connection.

[DarrenP]

download from your Autodesk Account instead of relying on the desktop app

[pendean]

Also keep in mind the entire Autodesk universe is like you trying to download all the shiny new software this week. Be patient.

[srinivasarao.potla · Accepted solution]

Hi@ mrajchelW5YGU,

Thanks for your feedback. it helped a lot, much appriciated.

Its time stamp issue. some time the client and server time are not in sync, this will happen. i am checking from our side. its inconsistant issue.

Please try this and then try to install the product.

Exit Autodesk desktop app(from system tray menu)
Stop AdAppMgr Service(task manager)
%Programdata% > Autodesk > Delete the “SDS” folder
Restart Autodesk desktop app.

or 

please install the product from accounts portal using browser download.

Hope this helps.

Regards,

Srinivas.

[srinivasarao.potla]

Hi@ mrajchelW5YGU,

Could you please try now? and let us know the result.

Regards,

Srinivas.