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Thank you for the feedback! We are meeting with our larger team to discuss this further, and will be sure to update you when we have more information. Have you reached out to anyone at Autodesk support about why some users are not receiving emails?
There might be several issues to receive emails. Most of them are company security policy. We're aware of that some emails from Autodesk are coming through some marketing vendors. Company security block detects those don't come from Autodesk directly and regard those as spam. Some companies are not able to receive HTML email itself. Only test emails are allowed. .
We recently switch to named user licensing from network licensing and quite a few users did not "receive" emails from Autodesk with regards to creating and verifying accounts. This was caused by Outlook defaulting to Focused inbox which which was hiding the email from Autodesk. Switching to All mail inbox showed all the emails that came from Autodesk to set up and verify their accounts.
Perhaps Autodesk needs to look the way they are delivering these emails and why outlook is not showing in the focused inbox.
Also would this proposed inbox be available to new users as soon as an administrator added them to the companies named users?
Hi everyone. I'm Reed, one of the Account Product Managers. Thank you for your feedback and ideas. This request is still under review. Over the next year, we're making some changes to notifications, and we have taken this request into account as a potential part of those changes.
