Available update for older version of Autocad

[spencernamcor_us]

Hello,

I recently installed the newest version of AutoCAD 2024. I have uninstalled the previous 2023 version and its data. However the Autodesk Access Desktop App is telling me I have an update to install for the 2023 version(2023.1.3). Not sure if this is a bug or a solution to make this go away. The application does not allow me to install this update when attempting. Screen shots attached. Any help is welcome!

Thanks,

Spencer

[dyoung]

Yea....it's a bug. The whole thing is a bug. 

[danny.polkinhorn]

@spencernamcor_us , catching up on forum posts.  Is it still showing the 2023 updates?

[spencernamcor_us]

Yes it is.

[pendean]

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@danny.polkinhorn wrote:

@spencernamcor_us , catching up on forum posts.  Is it still showing the 2023 updates?

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... and older (I have not had any 2020 software on this current desktop PC)

[danny.polkinhorn]

Ok, thanks both of you for confirming.  Can you use the Log Collection Tool to capture your logs on these devices and send them to me via email?  my username at autodesk.com.  We can troubleshoot the data being used to isolate the issue.

[spencernamcor_us]

HI Danny,

Any update on this yet?

Thanks.

Spencer

[mdarien4AQ94]

Glad to know I'm not the only person with this issue. Any updates on possible solutions yet?

[danny.polkinhorn]

Catching up on threads.  This issue should be resolved in our latest release.  If you're still having this issue, please update to the latest release.  https://www.autodesk.com/products/autodesk-access/overview

[spencernamcor_us]

Hi Danny,

Installed the newest release of Access as suggested. The issue has NOT resolved and the updates are displaying as before.

Thanks,

Spencer

[pendean]

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@danny.polkinhorn wrote:

Catching up on threads.  This issue should be resolved in our latest release.  If you're still having this issue, please update to the latest release.  https://www.autodesk.com/products/autodesk-access/overview

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Wait... do you mean ACCESS cannot offer up it's own update in its own interface? A user has to know to go hunt for it's update?

[danny.polkinhorn]

Of course it can.  It will update itself over the next few weeks.  Just giving a faster method for getting the update.  

[pendean]

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@danny.polkinhorn wrote:

Of course it can.  It will update itself over the next few weeks.  Just giving a faster method for getting the update.  

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Why "over the next few weeks"? Why not right now? Why does a user have to come here, post, wait for a reply, then have to go update manually from a link a staffer provides and the rest of us have to just "wait" because we did not come in here to look for a fix?

[danny.polkinhorn]

We're rolling the update out progressively to a small percentage of users, and increasing that percentage over the next few weeks.  This is industry best practice to ensure that any issues that come up do not impact all users.  Microsoft, Apple, Android all do this.  In all of those cases, a user could trigger a manual update early if they wish.

[danny.polkinhorn · Accepted solution]

@spencernamcor_us , thanks for your help troubleshooting this.  Please see my response in this thread.  https://forums.autodesk.com/t5/autodesk-access-forum/available-update-for-an-old-product-autocad-202...

[spencernamcor_us]

Hi Danny,

Thanks for this. It seems to finally have corrected the issue.

Cheers,

Spencer