When Placing Valves in 3D Program Freezes

[scott.dennisjr]

Whenever I place valves in this one particular 3D file it always freezes and I can't figure out why. I think the file is corrupted somehow so I opened an older backup from a few days ago. It was working fine for a while and then the problem just re-surfaced all of a sudden. I hate to say it but feel I need to completely start over fresh with this model. Has anyone had this problem? I even un-installed Plant 3D, upgraded to the latest version and still happens. 

[quan_hm]

You can investigate the dmpuserinfo.xml in report to have more idea about the error or you can post the file here and I can take a look at it otherwise I think no one can help without information. 

[scott.dennisjr]

Where do I find this report? I looked for it but not sure where it would be located. Thanks

[scott.dennisjr]

Where do you find this report? I'm not sure where this is located.

[quan_hm]

When Plant 3D freeze will it ask you to send report to Autodesk? if it does then click on report detail and then you can see these files.

[scott.dennisjr]

No it never has done that it just completely freezes and there is nothing I can do except manually shut down from the task manager. 

[DVaquand]

Hello @scott.dennisjr 

Difficult to answer your question

I recommend you on your project

1 - Empty the Plant 3D cache by launching "PnPLocalDataCachePurger.exe", file placed in the folder "C:\Program Files\Autodesk\AutoCAD 202x\PLNT3D"
2 - Run the "AuditProject" command from the data manager without opening a drawing
3 - Open the 3D file and launch the “Audit” command

== French ==

Difficile de répondre à votre question

Je vous préconise sur votre projet de

1 - Videz la mémoire cache de Plant 3D en lançant "PnPLocalDataCachePurger.exe", fichier placé dans le dossier "C:\Program Files\Autodesk\AutoCAD 202x\PLNT3D"
2 - Lancez la commande "AuditProject" depuis le gestionnaire de données et ce sans ouvrir de dessin
3 - Ouvrez le fichier 3D et lancez la commande "Controle"

Cordialement
Dominique VAQUAND
www.dovaq.fr

[scott.dennisjr]

Thanks for trying to help but it continues to freeze despite doing the audits. I think the file is corrupted and unfortunately I'll probably have to just start over at this point. 

[quan_hm]

Can you show which specific valve making the program freeze? I used to have the same issue when the valve is python coded and it has some error with infinite loop => also make program freeze. 

[scott.dennisjr]

I tested it out again and unfortunately doesn't look like any specific valve. Any valve I try it will freeze up upon placement.