File does not appear when clicking "Open in web app" option in sharepoint

[Anonymous]

I see the "Open in web app" option in sharepoint. I click it and it briefly shows a microsoft signin screen and then continues to the web app. The web app is then at the home page, and my file that i tried to open is not appearing. It's in Sharepoint, not OneDrive, so I'm not sure how to get around this. Any help?

[Thomas_Stuehle]

Hello @Anonymous 

Welcome to the AutoCAD Web App forum.

I am thinking about a browser issue - did you try it in "64-bit Google Chrome, 64-bit Mozilla Firefox, and 64-bit new Microsoft Edge (Chromium based)" as mentioned in the Supported Browsers and System Requirements?

If it does not work, please let me know if your colleagues face the same issue.

Best regards,

Thomas

[Anonymous]

Thank you for the reply Thomas! So I am running 64 bit Chrome. Also, yes, this is an issue that both a colleague and I are facing and we're both working from our personal laptops at home. 

[Thomas_Stuehle · Accepted solution]

Hello @Anonymous 

thanks for your update.

The issue you and your colleague are facing is a topic which is already addressed internally. Our internal people are in contact with sharepoint. For now it is a limitation which hopefully will be solved soon.

Did the post helped you and answered your question even though it does not provide a solution for your question?

If yes, feel free to click on the button "Mark as Solution". Thus also other users can benefit from the information. In case you still need help please feel free to provide an update here so we as Community know how we can help you best moving forward.

Best regards,

Thomas

[pe_warwick]

Is there any update on this. I am having the same issue. The error message I am getting is shown in the attached screenshot.

Thanks,

Paul

@pe_warwick:

The post was edited to include the screenshot attached directly into your post to make it more visible.

[Thomas_Stuehle]

Hello Paul @pe_warwick 

sorry to hear that. Until now there is no update on this case. Unfortunately there are no time frames that could be mentioned. 

For now you will need to alternatively work around the problem by accessing files through another avenue, essentially downloading them from SharePoint or putting them directly on OneDrive or other cloud drive supported by AutoCAD Web. If possible, I would recommend installing the desktop AutoCAD product on the system and using it instead of AutoCAD Web.

Best regards,

Thomas

[Anonymous]

Following this thread, I'm having this same issue trying to open file from Sharepoint using the AutoCAD Web app.

[pendean]

Nothing has changed from a month ago and the reply above your post.
Wait a year or two or five then try it again.