Unable to create or save drawing edits in AutoCAD Mobile

[mpainter]

I have a student who has a verified education account.  Downloaded AutoCAD and has AutoCAD Mobile Premium on her iPad.  It was working great and she was creating, editing and saving drawings just fine.  About two weeks ago, she said she could open existing files but her work doesn't save.  She also can't create any new files and save them.  She shared one of the old files with me that she can't edit and save anymore and it worked fine for me on my iPad.  I thought it might have converted back to the trial version but it still says AutoCAD premium and her account is still valid and intact.  I also had her try to create and save a new file in her Google Drive but she had the same issue.  Any thoughts, I have 110 students and 109 are having no issues.

[Thomas_Stuehle · Accepted solution]

Hello @mpainter 

Welcome to the AutoCAD Mobile Forum.

Thanks for bringing that up.

I recommend the following steps to solve the issue:

1. Log out 
2. uninstall the app 
3. update your iOS / Android environment 
4. reinstall the app 
5. log in again

Did the post help you and answered your question? If yes, feel free to click on the button "Mark as Solution". Thus also other users can benefit from the information. In case you still need help please feel free to provide an update here so we as Community know how we can help you best moving forward.

Best regards,

Thomas

[Thomas_Stuehle · Accepted solution]

Hello @mpainter 

Did the post above help you and answered your question?

---

I recommend the following steps to solve the issue:

1. Log out 
2. uninstall the app 
3. update your iOS / Android environment 
4. reinstall the app 
5. log in again

---

If yes, feel free to click on the button "Mark as Solution". Thus also other users can benefit from the information. In case you still need help please feel free to provide an update here so we as Community know how we can help you best moving forward.

Best regards,

Thomas