Unable to access premium account after subscription renewal

[leowisman]

Hii

I’m using autocad mobile on ipad pro. After subscription renewal today I can not access my drawing tools. It says that I’m a free user and suggest to upgrade but find error at the apps store. I checked my billing was successful. 

I have restarted the ipad and it did not work. Can someone help, please?

Thanks.

[pendean · Accepted solution]

You will need to contact support as listed in the APP or on the app's page of your iPAD store, that's how it works for that one sadly.

[leowisman · Accepted solution]

Hii pendean

Found out the renewal process has a time lag so i have to wait some time
(about an hour or more) the subscription change to premium. I was in a
hurry editing a file when this happened. Thank you for your respond.

Regards
Leo Wisman