None of the modify buttons work

[lotharyx]

Hi,

I just started my AutoCAD Mobile 7-day premium trial, and I’ve hit a very early snag: I cannot use any of the buttons that appear after selecting an object (Erase, Copy, Move, Scale, Offset, Rotate) except for Erase.  As soon as I hit any of them, the selected item is immediately deselected and nothing else happens.  So, for example, I can’t rotate a door block to the right angle to match a wall.

Below is a link to a screencast of my problem.  So how do I make this thing work?

Thanks, 

Brian

PS: Screencast-O-Matic screencast here

[pendean]

What is your device and OS?

[lotharyx]

Shoot, I forgot to include that.

iPad 7th generation

iOS 13.5.1

AutoCAD 5.2.0

[mr.mazeneng]

I have same issue on my ipad

but on my Android phone i can do all Edits

before it was ok 6 months ago but now when i resubscribed the buttons not work except Delete!?

[Thomas_Stuehle]

Hi Brian @lotharyx 

currently I am checking internally if this is a known issue on the 5.2.0 version.

For now I can say that I can't reproduce it on my side with the current version - so it is not an issue for all users.

I will get back to directly once I have more information.

Best regards,

Thomas

[Thomas_Stuehle · Accepted solution]

Hi @lotharyx and @mr.mazeneng 

I got the notice that it was a temporary issue yesterday which got fixed.

Please uninstall the app and download & install it again. The issue should be resolved afterwards.

Did the post help you and answered your question?

If yes, feel free to click on the button "Mark as Solution". Thus also other users can benefit from the information. In case you still need help please feel free to provide an update here so we as Community know how we can help you best moving forward.

Best regards,

Thomas

[mr.mazeneng]

Yes now it's work

Everything fine 👍🏼

Thanks

[lotharyx]

After a delete and reinstall, things seem to be functioning normally.  However:

- Why wasn’t this accomplished through an App Store update?

More importantly, can I get back the three days of my free trial during which the app was broken and useless?

[Thomas_Stuehle]

Hello @lotharyx 

I understand your situation but unfortunately there is no way to continue the trial period for the lost days. The system is not so flexible at this specific point to cover this.

Even when we can't expand your trial period, I hope that I was able to answer your question.

If yes, feel free to click on the button "Mark as Solution". Thus also other users can benefit from the information. In case you still need help please feel free to provide an update here so we as Community know how we can help you best moving forward.

Best regards,

Thomas