Lost drawing

[leeCBXHN]

Just returned from a survey using the AutoCAD iOS app on an iPad to draw with. I had saved many times at intervals throughout the survey. The iPad was not connected to data but had been happily working in offline mode. Since returning to the office and using the web browser on the PC to download the survey, the drawing is empty. The drawing is now also empty when opening the file on the iPad. Where has my drawing gone? Please tell me there is a backup at your end as it seems just as unacceptable for me to have to return to a client to remeasure as it does for there to be no backup feature.

[pendean]

So you accessed the file on your PC before your iPAD synced back up with the cloud server? Then I suspect you replaced it with the empty one.

[leeCBXHN]

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@pendean wrote:

So you accessed the file on your PC before your iPAD synced back up with the cloud server? Then I suspect you replaced it with the empty one.

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No. On return to the office and connecting back to the wifi, I waited for the app to upload and finish syncing with the cloud. After it had, I logged into the web portal to download the drawing. It’s then when I opened the downloaded file, to find the drawing was empty. As this wasn’t correct, I opened the drawing back up on the iPad to find this drawing was now also empty.

[Thomas_Stuehle · Accepted solution]

Hello @leeCBXHN 

From my understanding your issue is similar to the one mentioned here: "Lost file".

Looking at the topic above - it looks like getting direct in contact with the Technical Support for AutoCAD Mobile feedback.pro@autocadmobile.com is the best approach. Is that a possible way for you to go?

Did the post help you and answered your question? If yes, feel free to click on the button "Mark as Solution". Thus also other users can benefit from the information. In case you still need help please feel free to provide an update here so we as Community know how we can help you best moving forward.

Best regards,

Thomas

[Thomas_Stuehle]

Hello @leeCBXHN 

Did the previous post help you and answer your question?

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From my understanding your issue is similar to the one mentioned here: "Lost file".

Looking at the topic above - it looks like getting direct in contact with the Technical Support for AutoCAD Mobile feedback.pro@autocadmobile.com is the best approach. Is that a possible way for you to go?

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Best regards,

Thomas

[leeCBXHN]

Hi Thomas,

Thanks for the information you supplied above.

Currently in dialogue with support via email and have just provided account and drawing information as they requested. Will be back to give an update once things have proceeded and mark a solution.

Kind regards

[Thomas_Stuehle]

Hello @leeCBXHN 

perfect - thank you for the update.

Best regards,

Thomas

[leeCBXHN · Accepted solution]

Just a quick update.

After providing the requested information via email support, they came back with a file they recovered which unfortunately wasn't the one which contained the survey, it was the latest drawing which had overwritten the survey file.

I then asked if there were any earlier versions they could recover in which they provided another two files and luckily one of them was the survey! So in the end it all worked out.

Thanks for your help, I have now marked your comment as a solution.

Kind regards

[Thomas_Stuehle]

Hello @leeCBXHN 

I am glad to hear that it worked out for you even though it was not the most recent 🙂 thank you for your update.

Best regards,

Thomas