Sentinel 1 blocking AutoCAD

[Anonymous]

Good afternoon all.

We recently deployed Sentinel 1 to all of our machines on campus. However one of the machines uses AutoCAD LT 2020 and Sentinel 1 is blocking it from running.

I have already added everything in this article (https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Are-there-antivirus-excl...) to the exclusion list and it had no effect.

While I wait for Sentinel 1 to get back to me I was wondering if anyone else experienced this issue and managed to get a solution for it.

[pendean]

What is unique about the one machine that all others did not have?
And why not just clone it to match the others 100%?

[steven-g]

You might find someone over here that has experienced this (though it does sound like a problem for Sentinel1 to get involved with).

[Anonymous]

Aside from running Windows 7, the primary issue with cloning over is the client doesn't want to pay to do so.

I am reaching out to Sentinel 1 now, thanks for the link.

[Anonymous · Accepted solution]

Got a solution.

Per Sentinel 1's Parent company;

What you see:

AutoCAD crashes when an Agent is installed. 

Impact of this solution:

This solution uses Exclusions. If you deploy this solution, the Agent will not be able to protect the affected endpoints from exploits directed at the application vulnerabilities.

We do not recommend this solution for AutoCAD of versions earlier than 2014. If you have a later version, it should be safe from most known AutoCAD exploits.

While we investigate a solution, we suggest that you configure SentinelOne exclusions to enable AutoCAD to function properly.

Exclusion Procedure

To create SentinelOne exclusions for interoperability:

1. In the sidebar, click Scope and select a scope.
2. Click Network > Exclusions.

1. Click Path.
2. Click New Exclusion or click an exclusion to edit.
3. In OS, select the relevant platform.
4. In Path, enter an item to exclude.
5. If the item is a folder, select Include Subfolders. 
6. Change the Exclusion Mode :
   1. Click More options to see all modes.

1. Select Interoperability.

1. Click Save or Save and Add Another.
2. Make an exclusion for each item in the list below.
3. Restart the endpoint.

Folders to Exclude:

• C:\Program Files\Autodesk\
• C:\Program Files\common Files\Autodesk\
• C:\Program Files (x86)\Autodesk\
• C:\Program Files (x86)\common Files\Autodesk\
• C:\Program File*\Common Files\Autodesk Shared\
• C:\Program File*\AutoCAD*\
• C:\ProgramData\Autodesk\
• C:\ProgramData\Flexnet\
• C:\Users\*\AppData\Roaming\Autodesk\
• C:\Users\*\AppData\Local\Autodesk\
• \Device\Mup\*\ifs\_.Data\ict\Software\Autocad\

This resolved the issue. The problem with the support article here is the file path exclusions are missing the last backslash. 

But now it works! Thanks for the responses guys!

[pendean]

>>>...Aside from running Windows 7,...<<<
Ouch! Hope Sentinel1 is even remotely interested in that setup.

Wish you the best.