Multiple Windows when Dragging / Cannot use 2nd Monitor

[Anonymous]

Hello,

One of our users is having trouble with AutoCAD LT 2011. I do not use CAD at all so am not familiar with it.

He normally has multiple files open at the same time, and views them at the same time by making the windows smaller and dragging them into position. When he is doing this, it looks like there are multiple windows open in the background, see image attached.

He also has 2 monitors, and drags the windows onto the other screen to help view more than one at the same time. Since the problem above occurred, he can only seem to use the one screen, which is the one with the main CAD window open on.

Help!

[Sofia.Xanthopoulou]

Hi @Anonymous,

and welcome to the community 

This seems to be a graphics issue. Please update your drivers according to these recommendations.

Another question: What happened in between - it worked -and - since he is having this problem -? 

Keep me updated.

Regards

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Please accept as solution if my post fully resolves your issue, or reply with additional details if the problem persists.

[pendean]

In addition to other tips...
What is the Windows version?
What else changed for the user with this now 5-year old software they are using? Something triggered this new change.

[Anonymous]

Hello,

Yes assumed a graphics issue as well, tried updating the driver automatically via Control Panel > Display > Change display settings > Advanced settings > Adapter > Properties > Driver > Update Driver..., and also by manually downloading the drivers but didn't make a difference.

In the recommendations link provided, selected Graphics Hardware, AutoCAD, AutoCAD Design Suite, Windows 7 64-bit, HP. However earliest Product or Suite Release is 2013, and 2011 is not selectable, and either can't see a definition of a Suite Edition (Standard/Premium/Ultimate) or there was no difference in 2011.

Nothing in particular seems to have happened between it working and this happening, only thing can assume is Windows Updates. He is rarely at his desk using his PC (sometimes weeks apart), and isn't technical so wouldn't have done anything himself.

Another thing he mentioned is that the toolbar no longer appears to be visible in CAD. As said earlier, I have never used CAD so can't really describe it and only go off what the user says.

Thanks for your help so far.

[Sofia.Xanthopoulou]

I am awfully sorry @Anonymous, in deed AutoCAD 2011 is officially not supported anymore - so the missing entry in the recommended Hardware is justified. So, if the last thing happening to this computer was a windows update I suggest you run a repair or fresh installation of AutoCAD. 

The missing toolbar though can result out of this 

You also may consider to install a newer Version 

Good luck

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Please accept as solution if my post fully resolves your issue, or reply with additional details if the problem persists.

[Anonymous · Accepted solution]

Managed to sort by unplugging the VGA cables from the monitor, making the other monitor the primary, doing the same to switch back seemed to kick it into life!

Sorted now, thanks.

[Sofia.Xanthopoulou]

Good catch @Anonymous,

thank you for sharing 

Regards