Can't activate AutoCAD LT for Mac

[Anonymous]

Hi,

I have seen several other posts with the same issue and cannot find a way to contact Autodesk directly.  I bought a subscription for AutoCAD LT for Mac a few weeks ago and have made about 5 attempts to activate it without luck.  When I try and activate, it says that it found an active registration on my computer and then proceeds to tell me to contact my administrator or login as a different user.

When I login to my AutoDesk account I see the active license but it isn't assigned.  I am also not able to add myself as a user to assign it to me.

I have never had so much trouble with any software.  Using the email AutoDesk link requires a request code which doesn't exist for subscriptions. 

Any input would be greatly appreciated.

[lynn_zhang]

Hi @Anonymous Welcome to Autodesk Community!

Sorry to hear that and we apologize for the inconvenience caused. We have escalated your case (#11929420) to our Customer Care team and they will be assisting you directly.

For your reference, you can contact our Customer Care team via Contact Us page. Please be sure to select a sub-topic on the page so that the contact options become visible. You will be able to contact us either via Chat or e-mail.

[Anonymous]

I am having the same problem.

I just bought a subscription to autocadlt 2020 for mac yesterday, and I can't get it activated. It keeps asking for a serial number. Please help!!