Autocad LT doesn't load, or takes 10 to 15 minutes to start

[Anonymous]

Since the Microsoft Windows 10 update a last week, "Creators Update", Autocad has had trouble starting.    I've read several forum articles, and tried a few things, such as adding " /nohardware" to the shortcut, and deleting the  "adskflex_00691b00_tsf.data" file from the ProgamData/Flexnet folder.  Neither of these seems to have helped this time.   If the program starts, it works fine.   Any ideas would be appreciated.   Thanks.

[pendean]

What LT version is this? Other than LT2016 (with SP1 fix) and higher, no others are supported in Win10 http://autode.sk/1IY4C2X

[Anonymous]

Hi Pendean

I have LT 2017 on a Perpetual license.   I run it on a quad machine with 8G memory.    I also  had license issues with the 2016 LT.    But LT 2017 ran flawlessly until the Windows update.   Something must have been reset. 

[pendean]

If you roll back the update, does the problem go away?
Is your LT updated to version 2017.1.2 or lower?

[Anonymous]

It is 2017.1.1.    There is no "check for updates" in the Help menu.    How do you check for Autocad updates?

I have never tried "roll back".   I'd need to figure that out.

When window updated, it took quite a long time.   I'm not sure It is a good idea or safe to roll-it-back.  

[pendean]

Updates are posted in your Subscription Accounts Page under your software product https://manage.autodesk.com/cep/#products-services/all

[Anonymous]

Yes, I had looked there.   Nothing there but language packs.  

Funny, I just upgraded to 2016/17, so Autocad would work with Win 10.   Oh boy.

[pendean]

Hmmm, your subscription must not be active then? Or do you just need to sort it differently...

[Emmsleys]

Hi @Anonymous, 

I'm a little late to this thread but were you able to get to access the necessary updates. 

Can you post back with a screengrab of your accounts page not showing the update? (PLEASE remove or block out any serial numbers or personal information from the screengrab). 

I'll do my best to see what I can do. 

Thanks. 

[Anonymous]

Hi Emmsleys

Attached is the screenshot.   Thanks.

Now that loading Autocad has become unreliable, I'm keeping it running day after day, and hibernating my computer.   I have had no other issues with any other programs. 

[Emmsleys]

@Anonymous, 

Thank you, I'll see if I can get someone from the specific team that handles accounts. 

A quick question, are you on a subscription of AutoCAD LT 2017? 

[Anonymous]

Hi 

I have a perpetual license.   Essentially, I paid 3 years of subscription up front. 

My assumption was that Autodesk & Microsoft would work together.   Oppps.

If I'd known that Autocad would have problems keeping up with Microsoft, I whould have bought the lease.  

[Emmsleys]

@Anonymous, 

Okay, 

So what I can offer up as a suggestion is to apply all of the hotfixes available here. 

If applying all the hotfixes and updates still don't resolve the issue you should create a support case to be worked on by a specialist in our Accounts/Registration team.

If you do not have the ability to do that post back and let me know. I can help get you directed to that team. Just let me know.  

You might want to post here as well: Moving to Subscription. There might be other's who can provide suggested workarounds or insight. 

[Anonymous]

Thanks Sarah, I looked at the downloads, and I have a more current version than the only one pertinent download.   I may open a support case, when I catch up on work.   And wow, thanks for showing me what other 'Perpetual license' people deal with.    At least mine starts now.

A sort-of solution.

I found a way to open AutocadLT.   I hover over the autocadLT icon, and "open file location".    I right-click on the Autocad LT shortcut, and pick "troubleshoot compatibility".    I then pick the option to "Try recommended settings".    

The computer then attempts to open Autocad LT, and succeeds after about 4 minutes.   That's not bad, compared to not opening at all. 

It is opening two AutocadLT windows, one that runs and one that freezes.  Curious.   I can't imagine that Autodesk had this in mind, but, I need to get my work done, and I can't sit around and fidget with this day after day.   Either Micosoft, HP or Autocad have an incompatibility.   They may find it, or not.   Now I have time to go get a coffee while Autodesk boots up.

Thanks for your help.   Now I can get back to work.