unhandled exception cf00000fd (cf00000fdh) at address a9e19470h ARX

[Anonymous]

Hello all,

Recently I have started having problems with autodesk autocad, 3dsmax, revit, they not respond and crash as I try to open them. For example as autocad is loading I get the error message;

 “unhandled exception cf00000fd (cf00000fdh) at address a9e19470h”

In a box headed “Exception in acexperience.arx ARX Command”

I have attempted to uninstall and reinstall to no avail. Any help would be greatly appreciated.

Kind Regards

Andrew

[Alfred.NESWADBA]

Hi,

>> In a box headed “Exception in acexperience.arx ARX Command”

This can only be an exception of AutoCAD, not from 3DSMax or Revit, am I correct?

Can you unplug your workstation from all networks ... does AutoCAD (and the other software) then start and work well?

- alfred -

[Anonymous]

Hi sorry,

Yes you are correct the message only appears on autocad however all my autodesk product are crashing on start up, I don't know if this is connected or not. I've tried to focus on autocad as that's the program I mainly use.

As for unplugging from a network, The programs are student licensed on my laptop.

Kind Regards

Andrew

[Alfred.NESWADBA]

Hi,

>> As for unplugging from a network, The programs are student licensed on my laptop.

My question was: when you disconnect your workstation (or laptop) from all networks (LAN, WLAN, ...), does AutoCAD then start and work well?

- alfred -

[Anonymous]

oh sorry I misunderstood! I've just tried it and I am still getting the error.

Kind Regards

Andrew

[Alfred.NESWADBA]

Hi,

other trials are

• create a new Windows user account, login with that account, start AutoCAD and see if the error appears again
• turn off antivirus software, right-click the AutoCAD start icon and use option "start as administrator"

>> I have attempted to uninstall and reinstall

Did you do a clean uninstall as described >>>here<<<?

Good luck, - alfred -