Phone number to support???

[tech3design]

How in hell do you get a phone number to call in to get my product that I paided for?

[Anonymous]

Good luck getting an answer calling any of Autodesk's customer service numbers. They refer you to the website. It took them a week to get back to me on a simple question and they only replied after I sent a second email saying I wasn't going to buy their product if they didn't get back to me in the promised time.

I subscribed to their Sketchbook Pro 7 product but can't find a way to download it onto my second computer. I tried doing an online chat and got booted out because there was no one to chat with. Crappy, crappy customer service Shame on them.

[pendean]

For AutoCAD, where you are posting, Phone Support response times depend on your subscription level http://www.autodesk.com/support-offerings/overview 

For Sketchbook Pro, a different animal with different subscrption offerings, you'll have to ask in that forum after logging in sadly, it has nothing to do with this product https://support.sketchbook.com/hc/en-us

Good luck.

[Anonymous]

the worst customer service I have ever seen

[Alfred.NESWADBA]

Hi,

>> the worst customer service I have ever seen

What happened to you? Which problem did you have and how was it handled?

- alfred -

[Anonymous]

xxx-xxxxxxxx

Technical Support

[Anonymous]

Why the snotty attitude?  The guy may have an issue that the "All Knowing" knowledgebase doesn't cover.

I have such an issue right now that would be resolved with a 2 minute phone call, but I'm on chat for an hour waiting for the issue to be resolved, and I receive an email stating that it wasn't resolved, basically because the tech didn't understand the issue... 

[pendean]

You read way too much into my reply.

Autodesk Phone support is on a first come fist served post going to a small pool of employees that do not work overtime: if you need quicker help but cannot explain it here is a new post to other fellow end users like you and me (no one here is Autodesk) then you sadly have to pay for it out of pocket at the Autodesk Services Marketplace https://servicesmarketplace.autodesk.com/providers/product/autocad

[MARKSHELDON7123]

I have thousands of dollars worth of licensing I can't use because there isn't anybody to help with activation issues!!!!

This is a bad joke:-(

[cadffm]

Greate first post.

If you have support rights (supported product in a supported environment)
I can hardly believe this.
I suspect the statement is wrong or you have one
other definition of help?
Which case type you started?


 
And it will not get better from howling!

Therefore, create in the appropriate forum its own thread in which you all information about Vetriebssystem, Autodesk software,
the problem that is at issue (preferably including screensgot) and the previously tested solution attempts.

Maybe another user can help.

?

[pendean]

The dedicated Installation forum is over here https://forums.autodesk.com/t5/installation-licensing/bd-p/24

This is out there as a problem today, it that you as well by chance https://forums.autodesk.com/t5/installation-licensing/is-your-autodesk-installer-crashing-or-hanging...

Google Search: it's 2019, stop waiting for help to come to you and seek it out yourself 🙂

[MARKSHELDON7123]

My Autocad / Revit users are a competent lot: we don’t often need help. That said, when confronted by pop-up’s declaring all of our licensing expired, I expect to be able to talk to a human support professional to get our very much not expired licensed products up & running. Having to go on Easter egg hunts on the Internet, or work with brain damaged robots doesn’t cut it. Once upon a time, Autodesk support offered this and much more, and I’m sorry to see that go by the wayside in the name of cost-cutting☹

[cadffm]

" I expect to be able to talk to a human support professional to get"

Again, What exactly prevents you from opening a telephone support case?

[MARKSHELDON7123]

Laughable question! Because Autodesk no longer provides telephone support, except as a paid-support-only option is why. But hey, if I'm wrong here, what's the number? Thanks,

[cadffm]

>"Laughable question!"
Laughable? The question is justified and meant seriously (sorry, but it wasn't clear without your explanation).

And because of your answer we knows now:
Statement 1 - "I can't use because there isn't anybody to help with activation issues"
is wrong because there are somebodys to help.

Statement 2 - " I expect to be able to talk to a human support professional to get our very much not expired licensed products up & running. "
This stated not the problem of missing phone support instead of missing FREE phone support (and the unwillingness to pay extra for the added value), ok.

Now i understand the part of phone-support, but not yet the part with 'there isn't anybody to help with activation issues'
If you can use eMail and/or ExpertTeam support it is also support and the opposite of 'anybody'

----- CADff wrote -----
If you have support rights (supported product in a supported environment)
I can hardly believe this.

And now we still do not know the exact problem description, let#s take AutoCAD:
- information about Vetriebssystem OS, Autodesk software (Name and Productversion(s), Command: ABOUT)
- the problem description (screenshot)

>" activation issues" means what exactly?

What of the AKN hints and forum posts you already tested?
Autodesk Desktop Licencing Service is running?

[pendean]

You pay for the service you want, that's been the Autodesk reality for pretty much as long as I've used their software: you must be young and green, or old like me but still hoping for a miracle LOL

In the meantime bookmark this for your next freak-out but don't forget this type of support is on a first-come first-serve basis since it is a small pool of people doing calls https://knowledge.autodesk.com/customer-service/account-management/users-software/support-options/ph...

For everything better and faster, much like the last 30+years with Autodesk, you need to pay for it through what Autodesk calls the "marketplace" https://servicesmarketplace.autodesk.com/providers/product/autocad or pay a local reseller for an on-call support contract https://www.autodesk.com › partners › locate-a-reseller

If you simply wish to gripe, Autodesk loves to hear all about it here https://www.autodesk.com/company/contact-us/product-feedback

Good luck.

[MARKSHELDON7123]

Yep, just griping I’ve been using/supporting Autodesk products for something over 20 years now. I’m fine with paying for support for product training / endless newbie questions, etc. Just a little peeved about doing so to fix a collection of heretofore working instances that likely barfed as a result of a “surprise” in Autodesk’s activation infrastructure. I’ve opened a support ticket and am waiting to hear back. Appreciate the “good luck” though. Cheers,

[RobDraw]

---

@MARKSHELDON7123 wrote:
confronted by pop-up’s declaring all of our licensing expired,

---

Expired or timed out? If it's the later, it's a known issue and there are a lot of threads in the Installation and Licensing forum. If you reach out over there, you can get faster help than waiting to contact Autodesk. In fact, the help you get over there is better than what you would get from Autodesk. Those people are in the trenches, unlike the techies on the phones. 

[Anonymous]

I disagree, regarding the gentleman acting like a whiner. I have been on hold through the phone, and through the chat (autodesk disabled my chat capability recently), to just get autocad installed on my computer. I have spoken with 3 reps, been on hold for hours upon end, and i still cant get someone to help me install on my computer. 

[RobDraw]

Have you tried any other avenues for aside from a phone call? There is so much information out there and people who are willing to help you out that phone support is becoming obsolete.

[pendean]

The solutions already posted in the Installation forum often solve a problem quicker than a phone chat https://forums.autodesk.com/t5/installation-licensing/bd-p/24

Seems to be a well known problem installing the software.