Install error - unable to find acad.msi

[m_kingdon]

Hi all,

I am having issues reinstalling AutoCAD and Civil 3D.  When I try to run an install or update, I get an error message that a certain .msi file is missing.

The same happens with Civil 3D.  I can't even uninstall the program properly.  Am I able to download the msi files separately?  I have searched the temp folder and the rest of the computer and I can't find these specific msi files.

[jrreid]

Here is a link to TROUBLESHOOTING tab above that tells you how to fix your problem.

Link:  Locating the MSI Installation Package | AutoCAD | Autodesk Knowledge Network

Hope this helps!

JRR.

[Valentin_CAD]

@m_kingdon ,

Make sure to have your Windows most recent updates and consider the suggestions on these links:

• Recommended uninstall and reinstall procedures for AutoCAD
• "The update could not be installed because the expected Autodesk product could not be located on you...
• AutoCAD won't run after installing Windows updates.
• Clean uninstall

[m_kingdon]

Thanks for the suggestions.  I have tried updating, downloading the software via the Autodesk Desktop App, using the download manager, using custom installs and nothing works.

I can't even uninstall the software correctly.  The AutoCAD uninstall gets stuck and the Uninstall App closes itself as soon as it starts deleting.  If I try and delete other Autocad software, (civil 3D add-ons, I get similar error messages).  "Allied product not found".

I can't even delete the applications from my laptop!  This is a nightmare

[m_kingdon]

Here is a log from trying to uninstall the object enabler for Civil 3D.

[4C9C:4888][2021-09-16T16:03:29]i326: Removed dependency: {9d04fc1e-4100-4390-1001-39caef5b2105} on package provider: {6979BD25-4100-479A-1001-72684B592105}, package C3DOE
[4C9C:4888][2021-09-16T16:03:29]i329: Removed package dependency provider: {6979BD25-4100-479A-1001-72684B592105}, package: C3DOE
[4C9C:4888][2021-09-16T16:03:29]i301: Applying execute package: C3DOE, action: Uninstall, path: (null), arguments: ' ALLUSERS="1" ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" ADSK_SETUP_EXE="1"'
[4C9C:4888][2021-09-16T16:03:32]e000: Error 0x8007064c: Failed to uninstall MSI package.
[4C9C:4888][2021-09-16T16:03:32]e000: Error 0x8007064c: Failed to execute MSI package.
[3544:0808][2021-09-16T16:03:32]e000: Error 0x8007064c: Failed to configure per-machine MSI package.
[3544:0808][2021-09-16T16:03:32]i319: Applied execute package: C3DOE, result: 0x8007064c, restart: None
[3544:0808][2021-09-16T16:03:32]e000: Error 0x8007064c: Failed to execute MSI package.
[4C9C:4888][2021-09-16T16:03:32]i323: Registering package dependency provider: {6979BD25-4100-479A-1001-72684B592105}, version: 13.3.2105.0, package: C3DOE
[4C9C:4888][2021-09-16T16:03:32]i325: Registering dependency: {9d04fc1e-4100-4390-1001-39caef5b2105} on package provider: {6979BD25-4100-479A-1001-72684B592105}, package: C3DOE
[4C9C:4888][2021-09-16T16:03:32]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9d04fc1e-4100-4390-1001-39caef5b2105}, resume: ARP, restart: None, disable resume: No
[4C9C:4888][2021-09-16T16:03:32]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9d04fc1e-4100-4390-1001-39caef5b2105}, resume: ARP, restart initiated: No, disable resume: No
[3544:0808][2021-09-16T16:03:32]i399: Apply complete, result: 0x8007064c, restart: None, ba requested restart: No
[3544:0BCC][2021-09-16T16:03:32]e000: 0x8007064c - The installation source for this product is not available. Verify that the source exists and that you can access it.