Ghosted text in title block

[paulhenricarvalho]

A client who uses a Mac told me the PDF's I sent her to review are showing ghosted upside down text in Title Block.  Anyone else have this issue with clients who use Mac's.  The PDF's look fine to me so I am really confused.  I have had this issue before with others who use Macs to read Cad PDF's.

Thanks in advance,

Paul Carvalho

[Alfred.NESWADBA]

Hi,

how did you create the PDF's?

Can you please upload such a PDF + a screenshot how it looks like on a Mac.

(maybe the drawing could help too)

- alfred -

[paulhenricarvalho]

the same way i have for years. Plot, dwg to pdf, bam, done. can't upload an image of the problem because I don't use a Mac, but this is what I sent the client.

[john.vellek]

Hi @paulhenricarvalho,

When I open your PDF on the Mac it looks fine to me. Please verify that the image inserted looks the way it should. If it does, then I suspect there is something wrong on the recipients Mac. What is being used to view the PDF on the Mac? Preview, Reader, Acrobat...other?

Please select the Accept as Solution button if my post solves your issue or answers your question.

[paulhenricarvalho]

thanks.  IO thought it might be her Mac which she said is new. Hmmm???

[Alfred.NESWADBA]

Hi,

>> IO thought it might be her Mac

And to verify that I have pleased you to show a screenshot from what you or your partner sees on his/hers Mac.

- alfred -

[john.vellek · Accepted solution]

Hi @paulhenricarvalho,

Perhaps there is a font conflict of some sort on her side.  Can she take a screen shot on her side to show what is being displayed and from which application?  Does it just display that way but print ok?

[paulhenricarvalho]

not sure where your screenshot is??

[paulhenricarvalho]

hard to say how it prints on her end since she doesn't have a plotter.  on my end, never had an issue.

[paulhenricarvalho]

she is using Preview on her Mac and says she can't even open these PDF's sometimes.  Doesn't make sense to me John.

[john.vellek]

Hi @paulhenricarvalho,

From the little reading I have done on Apple's forums, mismatched fonts can sometimes cause issues in the Preview app. I would suggest that your Mac user try using a different viewer such as Adobe Acrobat Reader DC, PDFelement or PDF reader. It would be interesting to see if these other apps work properly.

Personally I have never had an issue opening PDFs on my Mac but I do have Adobe Acrobat installed too and don't rely on the Preview app very much.