Crashing

[Anonymous]

Hey, I need some help here....

I installed the 2016 version on my desktop, and ir works fine, unless I nedd to save something, then it takes too long (even if it's a single line), and eventually crashes without saving the changes.

I'm losing my work here, and don't know what to do...

The same thing was happening when I had the 2014 version, so I thought it was something in the software, end unistalled and installed the 2016.

But it kept happening!!

Help please...

[Alfred.NESWADBA · Accepted solution]

Hi,

>> The same thing was happening when I had the 2014 version, so I thought it was

>> something in the software, end unistalled and installed the 2016.

And when two different software packages show the same issue I guess it has to do more with

• Antivirus (or other defending software)
• Windows user profile
• permissions (maybe on the network, if you have a server or NAS you try to save to)
• Operating system

At least, when saving to your local harddisk with disabled antivirus software creates again a crash, then let us know what crash info you get.

- alfred -

[Anonymous]

hey there...
first of all, thanks for your answer!
The thing is, a don't get any error messages. I have the exactly same software on another machine, and it works just fine.
I've tried to change the destiny folder when saving (it saves on the company server by default), thinking it might have something to do with the permissions of the machine, but no such luck.
It just crashes most of the time...
Some even suggested that it might be related to user's action (it's not on my machine, it's a colleague's), but it crashes qhen he's using, when I'm using, even when other people are using... I don't know what else to do, next step will be calling a technician...
I'm at a loss here  😞

[Anonymous]

hey there.... first of all, thanks for your answer....

The thing is, I don't get any error messages. I have exactly the same software on another machine, and it works just fine.

I've tried changing the destiny folder when saving (it saves on the company server by default), thinking it might have something to do with the permissions, bu no such luck

It just crashes most of the time...

Some even suggested that it might be related to user's action (it's not on my machine, it's a colleague's), but it crashes qhen he's using, when I'm using, even when other people are using... I don't know what else to do, next step will be calling a technician...

[pendean · Accepted solution]

You're not really providing much information for remote assistance... .

What is your Windows OS? Where are you trying to save files to? Are you logged into Windows as a full administrator? Did you by change invoke any "migration" process form 2014 or from 2016 installed on another PC?
If the problem persisted in 2014, when exactly did that start and what had changed on your PC or network at about the same time?

Have you seen this Autodesk topic, it may help http://forums.autodesk.com/t5/objectarx/autocad-crashes-when-saving-drawing-file/

[nrz13 · Accepted solution]

Have you tried disconnecting the computer from the network altogether (pull the ethernet cord or disable the wifi card) and save to the desktop only?

[Anonymous]

Hey guys...

first of all, thank you all so much for the help you've been giving me!!

Turns out the file I was working on was somehow corrupted, making it waaaay to heavy for the program to make a smooth auto save, and it caused it to crash every time.

I start a fresh file, and it stopped....

Still, I have no idea what happened to that file....

it was at the same moment that some machines were moved around the office, and the program was reinstalled.... it could have something to do with it....

anyway, thanks guys!!!

until next time!!

[BobHoghton12]

I am haveing the same problem.  I have autoCad 2016 lt.  Running on windows 7.  Every time i close a file from a third part AutoCAD crashes i have sent lots of reports i i have recived an Email from AutoCAD see below.  Which sayes to Update Marvell printer driver   which is a link to a web page http://www.marvell.com/support/downloads/search.do which does not have any printer drivers on it how ever i have downloaded any driver which relate to Windows 7 but all relat to changing the relivent device driver and do not say which device drive i need to change I have tryed a few but each one tells me i have the best driver.  After the Wast of time i am on better off AutoCad Lt crashes two or three time a day lossing  my latest work!!!

AutoCAD LT® 2016

PLEASE DO NOT REPLY TO THIS E-MAIL. THIS E-MAIL ADDRESS IS USED BY AUTODESK AUTOMATED SYSTEMS AND IS NOT MONITORED.

Dear AutoCAD LT® 2016 Customer:

Autodesk has analyzed the error report you recently submitted. Errors similar to this have been resolved by the following Technical Solution.

We recommend that you apply this Technical Solution, or contact your system administrator.

 Error Report Summary

Computer

Date

The steps you provided Autodesk

Not provided

25/06/2015

crash crash crash!!!!!!!

 Technical Solution

Update Marvell printer driver 

Note: You must log in as an Administrator to apply Technical Solutions.

 Need Help?

Contact your reseller or support provider with additional questions about this Technical Solution.

Not provided: The CAD Manager Control utility (not available with all products) can be used to provide the computer name with an error report.

[pendean]

>>>... i close a file from a third part AutoCAD crashes ...<<<
What does that mean please?

Instead of writing CRASH CRASH CRASH on that pop-up, read what they actually want you to write in there above that box: it's a crash report, they already know it crashed 🙂

[BobHoghton12]

It crashes so oftern  i have given up on spending time writing what happen.  then reciveing an email which does not explane hope to solve the problem

[Alfred.NESWADBA]

Hi,

>> It crashes so oftern

What means "often"? Once an hour, once a day, every two minutes?

>>  i have given up on spending time writing what happen.

I can understand that it is frustrating, but on the other side don't estimate to get it repaired as long as Autodesk does not know how to reproduce it.

For developer it's simetimes "ah, that click" ... to be able to reproduce the issue and then it's just a few minutes to repair it. As long as they don't know where to search (especially when crashes depend on drivers, drawings, apps/plugins, ...) it might be a never ending story (because not to find).

- alfred -

[BobHoghton12]

As i said in my post about three time a day.  it normally happen when i close a file from a third party. 

[Alfred.NESWADBA]

Hi,

>> i close a file from a third party.

Then if the file's source is always that "third party" check the consistence of the file, maybe something in the file the source of your crashes.

What software (exactly name and service pack) did this "third party" use, what version exactly do you use? Especially when there are verticals like Architecture, MEP, Civil3D, ... it might be important to know.

- alfred -

[BobHoghton12]

I do not know i get the attached message every time i open one of them

[M_Hensley]

It might help if instead of OPEN you use RECOVER when you get these drawings.

[BobHoghton12]

It has been sugested by M_Hensley (Advisor)

It might help if instead of OPEN you use RECOVER when you get these drawings.

I have tryed this and it still crashes

[BobHoghton12]

I have opened using the RECOVER and it still crashes



Best Regards

Bob Hoghton

[Anonymous]

I was ask for a replacement file from who/where you got this one from.

[BobHoghton12]

It is not only files from this this person i files from other people.  I get the same problem.  It only seem to be since i installed 2016

[pendean]

Looks like you are receiving DWG files created from other applications than AutoCAD. No fix. But...

- Can you XREF them without crashing?
- Can you INSERT then EXPLODE them into your template files and have not not crash?
- Can you share a file that crashes here for us to test? We all have 2016 too and it's rare that it crashes for us from external client files.