Batch Plot PDF File will not copy or show across a network using shared folder

Batch Plot PDF File will not copy or show across a network using shared folder

Anonymous
Not applicable
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Message 1 of 16

Batch Plot PDF File will not copy or show across a network using shared folder

Anonymous
Not applicable

Has anyone experienced not being able to see or copy PDF files that were created by Autocad using the Batch Printing feature. This is totally strange, we have several machines sharing a folder and when we create a batch plot on one machine you can see the PDF just fine on that machine. If you look in the same folder from another machine you see all the files that are in the folder except the PDF files that were batch plotted from AutoCad. If you copy the file into the same folder it is able to be seen and used from the other machines but in its original form you can only see it and use it from the machine that made it. We went so far as to create another shared folder on a different machine and then do the same thing by batch plotting another PDF and then the other machines could not see or use the PDF also. 

 

Computer B has a shared folder, Computer B does a batch plot PDF and saves it directly into a folder within the folder that is shared on computer B. Computer A wants to move over several folders from the shared folder and copies them over. Everything comes over except the Batch plotted PDF files. Computer C tries the same thing and experiences the same result. If Computer B makes a copy of the same file in the same folder the copy is available and will copy over the network without an issue. There is something about a batch plotted PDF file that will not let it be seen or copied over a network with a shared folder. 

 

We also shared a folder on Computer A so that computer B and C could try to accomplish the same thing and the problem moved to what ever machine originally does the batch plot and what ever machine owns the folder. If you batch plot a PDF and then share the folder that the batch plot is in using windows 10 the PDF is not visible and is unable to be copied. 

 

We are using Computer A as the server in a sense. When computer B or C wants to work on a drawing, Computer A will act as the administrator and copy to a shared folder on computer B or C. Then computer B will work on the drawing and afterwards computer A will copy back the newly worked on drawing by copying the whole folder back to computer A. Everything is in the folder and copies back except the Batch Plot PDF's. 

 

We then gave permissions for computer C and B to have direct access to the folder on computer A so they could grab folders and work on them. If there are any batch plots in the folders on computer A when they take the folder to work on it computer B and C do not get them when they copy the folder, nor do they see them. 

 

The issue is exclusive to the machine where the batch plot was done. If computer A did the batch plot then computer A can open, copy and see the PDF file just fine. If any other machine looks at the shared folder or tries to gain access to the file it is no where to be found like it is hidden. If you navigate to the shared folder and it has 10 files in it and one of them is a batch plot it will show you 9 files in your explorer. The total will show up in the lower left corner like the file is not in the folder. 

 

The fun part is if you simply copy the file within the folder then all computers can see it and use it. There is something about a PDF that came from a Batch Plot that will not allow it to be seen or used over a network when using windows 10 machines??

 

If you have a couple of windows 10 machines and can try this I would love to hear that it happens outside of my office as well. We have a great IT guy that used his laptop and became computer C and he had the same issues. We used WINDIF and compared the copied file to the original and there was nothing different. We also opened the file in Adobe and did a save as onto itself and it would still not make itself available. The only way the files become available is if you change the file name or make a copy of the file. When you copy the file the name changes because it adds (copy) to the file name. This is the computer that made the PDF Batch PlotThis is the computer that made the PDF Batch PlotThis one can not see the PDF Batch PlotThis one can not see the PDF Batch Plot You can see the copied file is perfectly usable and visible but the file name had to change. If we make the copy and then delete the original and then remove the word copy from the file name it still works just fine. There is something about the PDF file that is created in AutoCAD that will not let it be copied or seen from another computer??

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Accepted solutions (1)
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15 Replies
Replies (15)
Message 2 of 16

markcalloway
Collaborator
Collaborator

Ive never seen this before but coming from an IT background my first thoughts is a Windows issue.

 

If the user who created this can see it, open it, copy it etc then I would say the batch print was successful. However the fact no one else can see it sounds very much a Windows issue.

 

The only suggestion I can think of is to try a batch copy to a USB stick and then plug it into another computer and see if it can see it, taking your network drives out of the equation.

 

 

 

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Message 3 of 16

john.vellek
Alumni
Alumni

@Anonymous - This is an interesting issue you have brought to the forum!

 

It sounds like you are not using a server.  Are you sharing folders on workstations? Or are the shares on a NAS or in the Cloud?

 

What is your operating system and how do you set up the shared folders?

 

 

Please select the Accept as Solution button if my post solves your issue or answers your question.


John Vellek


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Message 4 of 16

pendean
Community Legend
Community Legend
Do you all have background publishing on by chance?
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Message 5 of 16

Anonymous
Not applicable

definitely going to try that. thanks

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Message 6 of 16

Anonymous
Not applicable

both machines are using windows 10, The folder sharing is turned on for the folder we are sharing and a user is created for the access to the folder. All files are completely ok accept batch plotted PDF's from Autocad.

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Message 7 of 16

Anonymous
Not applicable

Background printing simply just allows you to continue working on the drawing while you are batch plotting. But we do not select that option because it really slows down the printing to PDF. thanks

 

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Message 8 of 16

Anonymous
Not applicable

When we copy them to another device locally on the machine that the files were made on the files copy perfectly. We copied the folder to a Thumb drive and we also copied the folder to the desktop of the same machine and the files copy perfectly. The issue is more that the files are not able to be seen or used over the network unless you rename it from its original name. Copying to a thumb drive the files all transfer. Copying to the same desktop all the files show up. This is the craziest thing ever! It has to do with something AutoCAD is doing in the batch plot PDF.

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Message 9 of 16

pendean
Community Legend
Community Legend
Are all users logged into Windows as full ADMIN, or restricted users?
This is a peer-to-peer network through a workgroup, correct?
Win10 is the same exact version for everyone, correct?
personal firewalls are disabled, correct?
Are you all connected together with a hub or a switch?

You all seem to have a sharing/networking/Win10-in-a-peer-to-peer setup issue: its going to be hard to get help fixing it around here from other fellow AutoCAD users.

If your subscription is of the type that allows it, its time for you to contact Autodesk direct for support by phone https://knowledge.autodesk.com/customer-service/account-management/users-software/support-options

You might want to do the same with a different IT person/firm: a fresh pair of eyes can do wonders.



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Message 10 of 16

Anonymous
Not applicable

Are all users logged into Windows as full ADMIN, or restricted users?  yes and all other files are able to be used and copied, there is just something with the Batch Plot PDF from AutoCAD that causes an issue.

 

This is a peer-to-peer network through a workgroup, correct?  yes through a network

 

Win10 is the same exact version for everyone, correct? yes

 

personal firewalls are disabled, correct? yes

 

Are you all connected together with a hub or a switch? yes and all other network functions are working perfect, the issues are isolated to just the batch plot PDF files that are generated by AutoCAD.

 

You all seem to have a sharing/networking/Win10-in-a-peer-to-peer setup issue: its going to be hard to get help fixing it around here from other fellow AutoCAD users. If your subscription is of the type that allows it, its time for you to contact Autodesk direct for support by phone https://knowledge.autodesk.com/customer-service/account-management/users-software/support-options You might want to do the same with a different IT person/firm: a fresh pair of eyes can do wonders.

 

We have resorted to printing the batch plot to PDF and then copying the file, then deleting the original. then we remove the word (copy) from the file name so the file name is exactly the same as the first but something with the copying of the file gets rid of the issue we are having with the file. AutoCAD is doing something to the file in Batch Plotting that makes it a hidden file across a network. Copying the file and deleting the original clears that issue. UGH!!!

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Message 11 of 16

pendean
Community Legend
Community Legend
I may have missed it, and I cannot seem to find it: what variant and year-version of AutoCAD are you all using? And has everyone RESET or reinstalled AutoCAD to make sure it was nothing inherited from an older version?

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Message 12 of 16

Anonymous
Not applicable

2018 OEM Version through CADGEN a fire alarm specific version of AutoCAD.

 

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Message 13 of 16

pendean
Community Legend
Community Legend
If you don't know already... OEM versions support need to come from that vendor, it's what they agreed to when buying into the OEM program: how are their support offerings? Might be worth calling them for help too.

The challenge for folks around here is they may not be able to help since most of us haven't touched a P2P network in a decade or more, even fewer of us use your OEM product.

Your workaround has got to be a painful solution, hope there is a resolution soon.

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Message 14 of 16

Anonymous
Not applicable

we have contacted the OEM and we also posted here, thanks for your input. Others might have more insight than you have had. Some may have experienced it also. Some might even set up a similar situation and see it for themselves.

thanks again

DP

 

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Message 15 of 16

cwr-pae
Mentor
Mentor

Its been 20+ yrs and many windows versions since I messed with P2P , but...

It could be a time out issue from plotting a multi sheet pdf, have you tried logging the client out of the shared drive/folder and logging back on?

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Message 16 of 16

Anonymous
Not applicable
Accepted solution

I figured it out, it was a permission issue and had to do with inheritance.

all fixed.