AutoCAD Suite - file location dialog box issue only saving to desktop location

[Anonymous]

Hi,

I need some input on an issue I'm having with the AutoCAD Suite 2019.  This issue happens across all the CAD platforms installed on my system.  MS Windows 10 is the operating system and MS Office doesn't have this issue.

The issue,

Every time I try to open a file on the network or create and save a sheetset file, the AutoCAD dialog box defaults to desktop despite changing it to the file location.

1. If I try to open a file in a network location it flips back desktop as the file location. 

2. If I create a sheetset from scratch, it will not allow me to save to the network, only to the desktop.  It sees the network location folder and I tell it to save it there but it saves it to the desktop instead.  I have to move the dst file from my desktop into the network file location afterwards.  Once I do this, it starts to save the related files to the network location.

I have removed the desktop file location in the left pane to see it this was the issue.  It still saves to the desktop.

All of my file locations under the Options settings for AutoCAD haven't changed in years.  They are still pointing to the correct locations.

I've been using my new system for over a year without any issues.  This only started happening about two weeks ago. The network has been up and running for 15+ years.

I have tried both the repair utility and reinstalling AutoCAD as well without any luck.

Any help would be appreciated.  I can't find anything on-line about this issue.

Thanks

[rkmcswain]

1. Are you saying that if you navigate to a network location, select a file, click Open, the dialog simply changes the folder it's showing you to the desktop?
2. Do you get a message when you try to save the .DST to the network? Or does it appear to work, but you find your file on the desktop instead?

This sounds like a network/OS issue not an AutoCAD issue. AutoCAD only does what the OS allows it to.

[Anonymous]

1. Yes that is correct.

2.  No I don't get any messages when saving files, it simply sends it to my desktop despite telling it to save to a certain folder on the network.  I can literally see the file location when saving to the network but it still ends up on my desktop regardless.

All my other non related software applications on my system works correctly without any issues.  This strictly only happens in the AutoCAD Suite environment. 

[pendean]

Suite? Which one, which apps?
Is your AutoCAD startup autoloading an external ARG file? Same for the other programs?
Are you all under an enterprise CUI by chance?
Is this a network or standalone setup?

What changed with your setup two weeks ago? Dig deeper that you have so far, something did, and not just on your PC. Talk to I.T. or a guru that can come over and review your system and setup.

What is REMEMBERFOLDERS variable set to in AutoCAD? That is about all you can do inside AutoCAD to address the problem you seem to be describing if I understood it correctly.

[Anonymous]

AutoDesk Building Design Suite 2019 - contains all AutoCAD, Revit, Navisworks & 3ds MAX applications.

No autoloading of an ARG file that I can see.

No, not under an enterprise CUI - using standard Autocad UI

Setup as a standalone network

My department is design & IT 🙂

I've been troubleshooting this for the past two weeks.  Stomped.  Decided to ask here to see if anyone has had this issue. 

REMEMBERFOLDERS is currently set to < 1 >, I switched it to < 0 > to see if it effected it.  Still the issue exsists.

Sorry, I meant to tell you that there is a snip pic attachment on the last post that shows what I'm talking about.

[rkmcswain]

Are those shortcuts to the network locations on your desktop?

[pendean]

What is the "network" and "file server" exactly?
How are you mapped to the folders on it exactly?

[Anonymous]

No they are not on my destop.  This is the problem.  I can see the sever and the network folders but AutoCAD is showing that they are on my desktop. When i select one of the folders it opens and it immediately flips back to the desktop as the location.   Therefore when I try to save to the network folder, it ends up saving it on my desktop everytime despite me being able to reach the file location.

[Anonymous]

The Network drives are located on a server and are mapped locally on my machine.  Again, this has been working on a daily basis for years.  My colleges are all using their systems as I type this and they do not have this issue.  The only difference between my system and theirs, is that mine has Xenon processors which are typically used on server platforms.

[pendean]

Your posted screenshot is what is throwing everyone off here, but you seem unphased by it 🙂

You are only showing us a list of folders on your Desktop

Most of us see this for server paths:

 

I suspect you have more going on with your system, not these Autodesk programs.

Log into your Windows PC as an all new full admin user and test this out, still the same issue?

[s.borello]

Looks like network issues... not AutoCAD.

[rkmcswain]

It is worth noting that the AutoCAD file dialogs (Open/SaveAs) are their own creation. These are not standard Windows file dialogs. 

@Anonymous - set FILEDIA = 0, and then try to save to your network location. Does it work? Yes, you'll have to type it out, or better yet, paste any long string you have.

[Anonymous]

Before I go any further here, I just want to say thanks for your time and support folks!

Yes the AutoCAD file dialogs are their own creation and are not linked to Microsoft.  This is why it is isolated to the  AutoCAD environment.

I set the FILEDIA = 0

Still the same issue. 

I realize that the screen shot is confusing ..... it's showing the desktop file location despite seeing the server files.  This is the issue. I switch the file location to the server path, I can see it for a split sec and then it quickly "ghosts" out back to showing it as the desktop file location despite the fact that I can browse the files in the server still.   If I try to save the .DST file to the server file, it ends up on the desktop.

I can't post a screencast here unfortunately to show the "ghosting" effect.  It would show company property.

[rkmcswain]

If you set FILEDIA = 0, and the same problem occurs, then the dialog box is not the problem, since it's not active when saving when FILEDIA = 0.

You should open a case with Autodesk Support since you can't share any more info with us here. Or if you have a reseller, give them a ring.

[Anonymous]

Again, thanks for the support !

I've gone as far now as a complete wipe of Autodesk Building Suite 2019 from my system + a system restore from the previous month prior to this issue.  I've reinstall all windows updates and then reinstalled the Building Suite.  This issue still exists.

At this point, I'm going to struggle with it because I will be updated my AutoCAD & Revit to 2020 shortly, just waiting on the service pack update for Revit to come out.

Hopefully this will fix the issue.  If not, I will open a ticket with Autocad and get support.

For now I will just physically move the saved files from the desktop into the server locations.

Thanks!

[TheCADnoob]

This looks like it might be a similar issue

https://forums.autodesk.com/t5/autocad-forum/problems-with-saving/m-p/8698214#M974316

[jrauch]

I know this post has been around for a while, but did you ever figure out what was going wrong? I've seen this issue pop up occasionally for a few users, and it comes and goes. I haven't been able to reliably replicate it, so I haven't been able to open a ticket. Some computers, sometimes, do this a lot.

[pendean]

@Anonymous There is no fix for "occasionally", "few users", "comes and goes" and "I haven't been able to reliably replicate it" : more often than not those are just intermittent hiccups that are only present right there and then and can be fixes with a program or PC restart as you've undoubtedly recommended to them.

For the "Some computers, sometimes, do this a lot" you'll need to drill down a bit further and provide more details about their setup, how they link to files locations, where those files are stored and share them here. AFTER you ensure you've read through and tried all the tips noted in this thread including the link to another post with similar issues.

[blowery729FC]

I was curious if you ever found a solution to this problem? I am currently having the same issues. 

[blowery729FC]

I am curious if you ever found a solution to this problem? I am having the same issue, now as well. And I too cannot find any fixes.