AutoCAD Software not Responding

[brianwclayton1969]

All my AutoCAD software are not responding. I have AutoCAD 2016 LT (license that is mine before going to subscription), and AutoCAD 2017, AutoCAD 2018 that are Student versions for school (I'm a instructor at a college). The AutoCAD 2018 worked last Friday, 3/2/18. Now when I open any one of the software, when you hover over any icon it acts like it will open a file or start a drawing (the icon will highlight or light up), then it hangs up and doesn't do anything. You have to hit CRTL+ALT+DEL to shut down the software.

I have shut my laptop down and restarted it.

Any answers would be greatly appreciated.

Thanks

@brianwclayton1969, 

john.vellek has edited your subject line for clarity: AutoCAD Software

[john.vellek]

HI @brianwclayton1969,

This sounds like an awful experience. Are you on Windows 10 with the Fall Creators Update (.248 build)?  If so, try updating Windows with the latest updates (.251 build) that came out a couple days ago.

If you are on a different version, please tell me which one (use WINVER at the command line).

Please also tell me your graphics card make and model and driver version. Perhaps an update will cure this issue.

Please select the Accept as Solution button if my post solves your issue or answers your question.

[brianwclayton1969]

No I'm NOT using Windows 10.....I'm using Windows 7, I have updated my Nvidia graphics Driver about a month ago. AutoCAD 2018 worked last Friday, 3/2/18.

Graphics Driver:

Nvidia GeForce GT630 

Driver version: 23.21.13.9077

Driver date: 1/23/2018

Thanks

[WarrenGeissler]

Hey @john.vellek does the /NOHARDWARE trick still work like >>HERE<<? That will at least get him rolling.

[Anonymous]

This will sound silly, but have you tried uninstalling and reinstalling the software?

This has happened to me before in the past, and doing the above usually would fix it.

*First attempt at giving some support on here instead of asking questions, crosses fingers it goes well*" 

[john.vellek]

HI @WarrenGeissler,

It is certainly worth a try but I believe the graphics driver is new enough that it shouldn't really be a problem with Hardware Acceleration.  I suspect that this is related to a Windows update and possibly a .Net issue.

I am hoping that @brianwclayton1969 will now provide the version of .NET Framework installed and also send me an NFO file.

I suspect that installing .NET Framework 4.7.1 might correct the problem.

Please select the Accept as Solution button if my post solves your issue or answers your question.

[brianwclayton1969]

John I tried to attached the NFO File you requested.

This post website from Autodesk, it doesn't like that .nfo extension, how can I get this file to you.

Thanks for your assistance,

Brian

[john.vellek · Accepted solution]

Hi Brian, Thanks for the System Information File.

At first glance, I suspect that WSCommCntr4.exe is the cause of the problem.  Here is an article that should help to correct this issue. Please let me know the results after trying these steps.  Since this is a laptop I would also suggest that you open the case and make sure all RAM modules are fully seated.

Please select the Accept as Solution button if my post solves your issue or answers your question.

[brianwclayton1969 · Accepted solution]

John, Everything worked fine after your solution.

Thanks for your assistance,

Brian