AutoCAD 2024 Error at startup

[robertawalker]

When i open AutoCAD 2024.1 i get the following

Can anyone tell me what this means and how to resolve it

[Valentin-WSP]

@robertawalker ,

I notice you have the latest updates:

• AutoCAD 2024 Updates

Try the suggestion from Natasha from another POST having a similar issue:

Sorry you are encountering this sign-in issue but I see that it maybe be just a matter of making the proper exceptions in your internet settings to resolve the problem. 

Please follow these steps: 

1. Restart your computer
2. Temporarily disable security settings like Antivirus, Firewall, VPN & UAC on your Windows operating system
3. In the setting section of your browser, disable pop-up blockers and allow access to all "autodesk.com" sites (other sites may include)
4. In the History section of your browser, "Clear browsing data" delete cookies, cache, and history
5. Verify that the browser is updated
6. Close and reopen the browser
7. Close any instance of the Autodesk application
8. Browse to and delete the following folders:

• Windows: %LOCALAPPDATA%\Autodesk\Web Services 
• Mac OS: Mac HD\Users\<PROFILE>\Library\Application Support\Autodesk\Web Services

1. Restart your Autodesk application & sign-in 

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Or the suggestion from this LINK:

• Restart your internet connection.
• Disable your firewall and antivirus.
• Clear your browser cache.
• Flush your DNS cache.
• Change your DNS servers.

[robertawalker]

Thank you for this information, Unfortunately all of the security settings are controlled by the company IT department so I am currently unable to do this. I will speak to the IT department and see what they can do. Thank you.