Autocad 2013 fail

[Anonymous]

Hello   My Autocad 2013 has stopped working , unhandled exception. I have uninstalled and reinstalled, did not help.  Did notice the reinstall looked the same as what I had on screen before i did the uninstall, the ribbon and command bar. I was surprised by that.   Any suggestions?.  Any companies that can work on this remotely like a geek squad?   Also my inventor does still work I Have the whole 2013 design suite....do I have to uninstall everything? And do the reinstall.   I have seen an error 1310  ?   Craig Mesocore.com 954 332 8470

[ed57gmc]

What were you doing when it crashes? Is it on all dwgs or just one?

[rkmcswain]

What changed between the time it was working fine, and now?

Windows upgrade?
Windows updates? Can you roll those back?

What O/S?

Try logging into the PC as a different user (preferably one that has not logged onto this PC in the past) - in order to generate an new Windows user profile. If the software runs fine under a new user profile, then the issue is tied to your user profile. If not, then it's probably a system-wide problem.

[Anonymous]

a drawing will come up but it crashes with any operation, line, print

windows 7

no changes to computer before problem started.

since had computer cleaned, scanned, firewalls and antivirus off for the moment so they would not effect uninstall and install

tried the repair options too

worked last friday but not monday  has been fine sinsce initial install 2013

[Anonymous]

Considering uninstall of whole design suite,  or a new computer  

It looks like a complete uninstal would be hours and then a reinstall

[pendean]

Could this be the problem https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Autodesk-products-not-wo...

[paullimapa]

have you tried turning off hardware acceleration?

Command: 3dConfig

Next to Hardware Acceleration, Click Off

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[Anonymous]

Ok   I JUST TRIED THE 3Dcongig and the graphicsconfig and had no success.  

[john.vellek]

Hi @Anonymous,

If this seemed to affect the Ribbon I suspect that this is a .Net Framework issue. Is it possible to uninstall .Net Framework 4.7, reinstall 4.6.2 and then reinstall 4.7?

Please select the Accept as Solution button if my post solves your issue or answers your question.

[john.vellek]

Hi @Anonymous,

Here are instructions for a clean uninstall if you choose to go that method.  Did you check to see if the .Net Framework 4.7 was installed? Did you try removing it and then reinstalling 4.6.2?

Please select the Accept as Solution button if my post solves your issue or answers your question.