Add-in icons not showing in tab in Autocad 2021

[lauriane.caron-lachapelle]

Add-in icons are not showing in Add-in tab  in Autocad 2021. However, I can see the add-ins in the App manager (and I confirmed that those add-ins are compatible with 2021) and use them with the command bar.

[pendean · Accepted solution]

Contact the add-in creator from the location you got the add-in for guidance and assistance.

[lauriane.caron-lachapelle · Accepted solution]

@pendean  I reached out to the add-in creator and the problem was fixed by unloading the add-in in the MENULOAD and reloading it in the MENULOAD from the .cuix file located in the add-in folder here C:\Users\<UserName>\AppData\Roaming\Autodesk\ApplicationPlugins

Thanks,