2024 Slow updating properties palette

[GilesPhillips]

Hi All,

I've recently had a new hardware upgrade, and I'm working very hard not to be disappointed. Maybe someone here can help..

I run autocad with the properties palette permanently display at the side of my drawing area, it's pretty much essential to my established workflow.  I'm noticing now when selecting or deselecting an entity in the drawing window I've got a fraction of a second delay whilst the computer refreshes the palette.  This is a nuisance and I'd like to fix it..
Is anyone else having this issue? Has anyone successfully fixed it?

 

Hardware: HP Zbook i9 13950HX @2.2GHz 32MbRam, RTX 3500 GPU 1TB SSD External 4K display on DP from HP G5 Dock.

Drivers: Nvidia 551.61

Software: Window 11 22H2, Autocad 2024.1.2

The External display is what I'm using for the Autocad window, and it's being managed/driven by the RTX chip, not the integrated graphics. I'm also currently running with hardware acceleration on

I think I've got all the relevant details above, if not tuner log from autocad is pasted below:

Card name: NVIDIA RTX 3500 Ada Generation Laptop GPU
Driver version: 31.0.15.5161
Tuning Date: 
Virtual device: Dx12 (Hardware)
                The card and driver meets the recommended requirement.

Display Adapters:
	Intel(R) UHD Graphics
	NVIDIA RTX 3500 Ada Generation Laptop GPU(Primary)

Certification:
	Feature Mode          	kFM_Advanced
	Feature Mode Available	120
	Hardware Available    	True
	Hardware Recommended  	True
	Status                	5
	Hardware ID           	3
	Hardware Feature Level	51
	Software Feature Level	50

General Options:
	Adaptive Degradation          	True
	Discard Backfaces             	True
	Dynamic Tessellation          	True
	Generate Vertex Normals       	False
	Handedness                    	Right
	Maximum LODs                  	6
	Redraw on Window Expose       	True
	Surface Tessellation Tolerance	92
	Transparency                  	MediumQuality

Additional System Information: 
	ComputerSystem
		Manufacturer       	HP
		Model              	HP ZBook Fury 16 G10 Mobile Workstation PC
		NumberOfProcessors 	1
		TotalPhysicalMemory	xxx-xxxxxxxx

	Processor
		MaxClockSpeed            	2200
		Name                     	13th Gen Intel(R) Core(TM) i9-13950HX
		NumberOfCores            	24
		NumberOfLogicalProcessors	32
		Revision                 	

	OperatingSystem
		Name                   	Microsoft Windows 11 Pro|C:\windows|\Device\Harddisk0\Partition3
		OSLanguage             	2057
		ServicePackMajorVersion	0
		ServicePackMinorVersion	0
		TotalSwapSpaceSize     	
		TotalVirtualMemorySize 	38388000
		Version                	10.0.22621

	DiskDrive
		Model	WD PC SN810 SDCPNRY-1T00-1006
		Name 	\\.\PHYSICALDRIVE0
		Size 	1024203640320

	DesktopMonitor0
		MonitorManufacturer	(Standard monitor types)
		MonitorType        	Generic PnP Monitor
		Name               	Generic PnP Monitor
		ScreenHeight       	
		ScreenWidth        	

	DesktopMonitor1
		MonitorManufacturer	(Standard monitor types)
		MonitorType        	Generic PnP Monitor
		Name               	Generic PnP Monitor
		ScreenHeight       	2160
		ScreenWidth        	3840

	DisplayConfiguration
		DeviceName      	NVIDIA RTX 3500 Ada Generation Laptop GPU
		DisplayFrequency	60
		DriverVersion   	
		PelsHeight      	768
		PelsWidth       	1024

	VideoController0
		AdapterDACType             	Integrated RAMDAC
		AdapterRAM                 	4293918720
		ConfigManagerErrorCode     	0
		CurrentHorizontalResolution	3840
		CurrentVerticalResolution  	2160
		DriverDate                 	20240215000000.000000-000
		DriverVersion              	31.0.15.5161
		InstalledDisplayDrivers    	C:\windows\System32\DriverStore\FileRepository\nvblwi.inf_amd64_36a6d30b77f922b4\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvblwi.inf_amd64_36a6d30b77f922b4\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvblwi.inf_amd64_36a6d30b77f922b4\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvblwi.inf_amd64_36a6d30b77f922b4\nvldumdx.dll
		Name                       	NVIDIA RTX 3500 Ada Generation Laptop GPU
		Status                     	OK
		TimeOfLastReset            	
		VideoArchitecture          	5
		VideoModeDescription       	3840 x 2160 x 4294967296 colors

	VideoController1
		AdapterDACType             	Internal
		AdapterRAM                 	1073741824
		ConfigManagerErrorCode     	0
		CurrentHorizontalResolution	3840
		CurrentVerticalResolution  	2400
		DriverDate                 	20231006000000.000000-000
		DriverVersion              	31.0.101.4887
		InstalledDisplayDrivers    	<>,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_da775d7ecf291310\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_da775d7ecf291310\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_da775d7ecf291310\igd12umd64.dll
		Name                       	Intel(R) UHD Graphics
		Status                     	OK
		TimeOfLastReset            	
		VideoArchitecture          	5
		VideoModeDescription       	3840 x 2400 x 4294967296 colors


Process Information:
	Loaded ARX and CRX Modules
		AcJsCoreStub.crx
		acconnectwebservices.arx
		acapp.arx
		acapp.crx
		acautoloader.crx
		acautoloader.arx
		acexperience.arx
		acpublish.arx
		acpublish.crx
		AcPi.arx
		acismui.crx
		acgsconfig.arx
		acgsconfig.crx
		acmodeldoc.arx
		AcModelDoc.crx
		acmodeldocoe.crx
		acvmtools.crx
		acfdeval.crx
		accalcengine.crx
		acsmnav.arx
		actable.arx
		AcFdUi.arx
		acdatalink.crx
		AcDataLink.arx
		actable.crx
		acETransmitui.arx
		AcEtransmitCrx.crx
		AcSmPublishUtils.crx
		AcSmDwgMine.crx
		actraceui.arx
		AcTrace.crx
		AcRefedit.crx
		acdwghistory.arx
		vl_u.crx
		acblockplace.crx
		acblock.crx
		acrevcloud.crx
		accounting.arx
		AcCounting.crx
		acvdiff.arx
		AcVDiff.crx
		acxdiff.arx
		acxdiff.crx
		acsign.arx
		acetutil.arx
		acvba.arx
		vl_u.arx
		acopm.arx
		acobjclassimp.arx
		AcOcSchemaUtil.arx
		acopmext.arx
		AcPEXCtl.arx
		acxrefesw.arx
		AcXrefService.arx
		acISMui.arx
		acdgnui.arx
		acdgnui.crx
		acdgnlsdraw.crx
		actp.arx
		acdcframe.arx
		acdim.arx
		acdim.crx
		acmted.crx
		aeccore.crx
		aecloader.arx
		acauthenviron.arx
		AcAuthEnviron.crx
		acparameter.crx
		acblockreplace.crx
		acnetworkhandler.crx
		acparameter.arx

Effects: 
	ACAD_2DRetainMode      	supported    	turned on 
	ACAD_2DRetainModeLevel 	            5	         5
	ACAD_AdvancedMaterial  	supported    	turned on 
	ACAD_FastShaded        	supported    	turned on 
	ACAD_FullShadows       	supported    	turned on 
	ACAD_GlowHighlighting  	supported    	turned on 
	ACAD_GPUHatch          	supported    	turned on 
	ACAD_GPULineType       	supported    	turned on 
	ACAD_LineFading        	supported    	turned on 
	ACAD_LineSmoothing     	supported    	turned on 
	ACAD_PerPixelLighting  	supported    	turned on 
	ACAD_TextureCompression	not supported	turned off
	ACAD_WhipArc           	supported    	turned on 

[GilesPhillips]

Update:

I think it's a processor throttling thing - I've previously been running the laptop with power supplied via the USB C/Thunderbolt connector - this is less than the 230W that's supplied from the bundled PSU.  Plugging the PSU in as well as the thunderbolt lead improves the performance even in 'best performance' mode and speeds up the refresh of the palettes. 

It ain't perfect, but it's a lot more livable.

[pendean]

---

@GilesPhillips wrote:

Update:

I think it's a processor throttling thing - I've previously been running the laptop with power supplied via the USB C/Thunderbolt connector - this is less than the 230W that's supplied from the bundled PSU.  Plugging the PSU in as well as the thunderbolt lead improves the performance even in 'best performance' mode and speeds up the refresh of the palettes. 

It ain't perfect, but it's a lot more livable.

---

That's how most modern laptops work: all of those "12-hours-running-smoothly" claims are based on throttling, welcome to the new reality.

[eharrisonTZS2M]

@GilesPhillips 

i had a similar issue recently. i like to keep my properties up as well, but i had recently closed it due to the lag.
while i'm not sure it was directly related but, i did find something that increased my speed all around and it's a massive improvement.

turned out it was a combination of Sophos File Scanner, Sophos Endpoint Defense Software and AutoCAD.

I.T. was changing a bunch of settings in Sophos and ended up contacting them. 

Sophos found that their software was scanning a folder called C:\users\XXXXXXXXX\appdata\local\temp\.das.local.jobsroot\ directly on my PC
It was FILLED with .dwg.lnk files, but those files disappear eventually once sophos catches up scanning all the files i've opened and closed.

granted i'm using autocad 2021, but apparently the BLOCKMRULIST variable is set to 50 as the standard. BLOCKMRULIST "Controls the number of most recently used blocks displayed in the Recent tab of the Blocks palette."

https://help.autodesk.com/view/ACD/2021/ENU/?guid=GUID-DDBD0D1B-F4DB-4E4A-8A38-016A2CBE5A20

I use the CLASSICINSERT and my other co-workers use the DESIGNCENTER so we have no need for the BLOCKMRULIST to be set at 50 for the new "INSERT" BLOCK PALETTE. 

Well, this also meant that SOPHOS was scanning EVERY temp file made by AutoCAD from the BLOCKMRULIST being set to 50. This was maxing out my CPU usage and RAM.

Changing BLOCKMRULIST and set to 0 made a MASSIVE difference on my PC. 

hope this helps!

[virgil.popescuJ22XG]

Hi, 

I have the same issue, is there any solution? 

[pendean]

---

@virgil.popescuJ22XG wrote:

Hi, 

I have the same issue, is there any solution? 

---

There are plenty of things to try in the thread you posted in: list which ones you've tried so far please.

[TiStars]

I have the same issue.

I have tried:

1. Update video card driver to the latest

2. update win11 to the latest

3. tried

     https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Delay-in-the-Prope... 

4. reboot.

Rebooting helps a while however it keeps getting worse until next rebooting.

I am using desktop instead of laptop.

NVidia Geforce RTX 2060 + 12g RAM. 

I don't have " Sophos File Scanner, Sophos Endpoint Defense Software" etc.

[pendean]

@TiStars If a reboot fixes the issue for a while then it's your video card choking under AutoCAD that is the culprit most likely.

Show us screenshots of your AutoCAD pop-ups for GRAPHICSCONFIG and ABOUT commands please.

[virgil.popescuJ22XG]

Can you provide a comprehensive list with verified solutions? If you don't have a concrete fix to clearly identify the issue, please refrain from replying to each person experiencing this problem with generic or unhelpful answers.

[pendean]

---

@virgil.popescuJ22XG wrote:

Can you provide a comprehensive list with verified solutions?...

---

Help yourself by first exploring the replies already provided in this thread, if they don't work tell everyone what you've tried in detail, then provide a very detailed information about your setup (see my last post for minimum to share)

OR

You can open a support ticket with Autodesk through your accounts page like this:
https://www.autodesk.com/support/account/manage/use/support#:~:text=com/plans.-,Contact%20support,-S... 
and
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Contacting-a-techn...

HTH

[virgil.popescuJ22XG]

I assure you, I didn’t request your input. This space really isn’t designed for unsolicited outbursts. So, if you could kindly redirect that energy elsewhere, that would be much appreciated

@virgil.popescuJ22XG - this post has been edited due to Community Rules & Etiquette violation.

[RSomppi]

Just because you don't care for the tone does not mean it is as you interpret it. I see nothing that warrants your personal attack. Take in the information and move on.

[TiStars]

Thanks I will provide them next week when I back to work.

[TiStars]

Hi @pendean,  

The screenshots are as below, thanks for your time!

BTW, I found same issue on my laptop which is C3D 2026. I could provide same screenshots for it as well later if needed.

[TiStars]

One thing I forgot to mentioned, is the slowdown disappears once I turn of the properties pallet. 

So obviously the problem is only on the pallet.

Quick Properties is a bit better,  however I guess is just because the items on it are less than the Full version of properties pallet.

[TiStars]

Thanks pendean for this, however I am finding the 1st link does not work for me as I could not find a entry there to open a case.

The 2nd one works.

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Contacting-a-techn...

And the link below is the direct link:

Contact Customer Support | Autodesk Support

[TiStars]

I opened a case by the link below and I will keep this post updated.

Contact Customer Support | Autodesk Support

[TiStars]

update:

Autodesk Customer Support got back to me, recommended several solutions however they did not work for me.

They suggest a sharing session to look into the issue.

• 3D objects in an AutoCAD product cause the program to freeze or hang
• The steps of below:

  • Change the acad.exe DPI High Settings:

    1. Right-click the AutoCAD shortcut or the exe program file and choose Properties.
    2. Under the Compatibility tab, click "Change high DPI settings"
    3. 
    4. Enable override high DPI scaling behavior. Scaling performed by: System.
    5. 

[TiStars]

Someone else found same issue as  below:

关于打开特性窗口后选择图元卡顿的问题 - Autodesk Community

[TiStars]

Hi，

Autodesk support call me today and had a look of the slowness of my CAD.

He seems not quite convinced about the slowness as the issue was not the worst case when he ringed me. 

Anyway he collected some data from my computer for his team analysis, but won't expect any quick solution.

Hope the data helps.