Missing complete menu toolbar for Autocad 2015 in Mac OSX

[Anonymous]

Hi, I downloaded Autocad 2015 in my MAC OSX and as you can see in picture below, I am missing the complete menu tool bar, so can not do anything.

I tried CMD+1 and CMD+0, but nothing happens. Please help me!!!!

Thank you

Sophie,

[maxim_k]

Welcome to Autodesk Forums!,

Hi Sophie,

Look at this:

https://knowledge.autodesk.com/support/autocad-for-mac/troubleshooting/caas/sfdcarticles/sfdcarticle...

The instructions are mainly for 2013 version, so you need to replace 2013 with 2015 in appropriate places.

Maxim

[Anonymous]

Hi Maxime,

Thank you for your message, I tried solution 1 & 2 proposed but dont seem to work. Not sure I am doing correctly.

It's a bit disappointing not being able to use Autocad, as I need it for my training courses.

I tried also to uninstall autocad and install it back but same issue.

Is it possible that we do a session via skype together and I share my screen.

It would really help me,

Thank you for your feedback,

sophie 

[maxim_k]

Hi Sophie,

I'm not sure about Skype session now, but you can try another solution.
Create new user account with Admin privileges on your Mac in Users & Groups pane of MacOS System Preferences.
Login to this new account and start AutoCAD.
Do you have menu at place in this case?

Maxim

[Emmsleys]

It could be that your user profile might be corrupt if you performed a clean uninstall and reinstall and the issue is still there. 

Please try creating a new profile and test AutoCAD in that new environment. 

[maxim_k]

Sophie,

I just realized that you posted only a part of your display. Can you attach screenshot of the whole display of your Mac when AutoCAD is running?
You can use Shift+Cmd+3 shortcut to create such screenshot - the image will be placed on the Desktop.

Maxim

[Anonymous]

Hi Maxim,
Here there the all display. As you can see the mane toolbar is missing. I
have already uninstalled and re-install Autocad on my computer but nothing
ha changed. I don't understand when you said to change my profil.
Do you mean create a new autodesk profile or admin Mac profile?
I am not keen on creating a new admin mac profile, i dont understand why it
could help.

I am not an IT expert, would really need somebody with who i can share my
screen, I was expecting autocad to be simple to install as i do usually for
other software like sketchup or photoshop.
Thank you,

sophie


*Sophie DEFFIS*
*444 Chemin-Neuf*
*74 160 Neydens*

*00 33 6 47 61 39 95*

[maxim_k]

Sophie,

Sorry, but you have not attached your screenshot of the whole display - I cannot see it.

I mean you need to create new user account on your Mac, not in Autodesk. This will help to login to this new "clean" account and test AutoCAD in it. I think there could be some problem with your current account which prevent AutoCAD from loading properly with all interface elements in place.

But at first I want to see your current display (whole display, including menubar)

Maxim

[Anonymous]

hi Maxim,
I have attached 2 pictures, do you have it this time ???
Thank you,
Sophie

--
*Sophie DEFFIS*
*444 Chemin-Neuf*
*74 160 Neydens*
*00 33 6 47 61 39 95*

[Anonymous]

hi Maxim,
I have attached 2 pictures, do you have it this time ???
Thank you,
Sophie

[maxim_k]

Yes, now I see them.

Now try the trick with new user account on your mac

Maxim

[Emmsleys]

Circling back to your thread, did any of the posts in the thread help with you issue? 
Post back with any new updates. I'd be happy to try and help.  Thanks. 

[Emmsleys]

Did any of the posts in the thread help with the issue? 

Please use the Accept as Solution for those post’s that helped. It may benefit other users who might have a similar question or issue.

Thanks for your time. 

[Anonymous]

Hi

I have tryed all solutions suggested but any of these work on my mac book pro of 2014 with

OSX el capitain 10.11.6

I have get the student account and installed autocad 2015-student.

I cannot see the left toolbar and the top menu ( see the image ).

some other suggestion ?

Thanks

Alessandro

[maxim_k · Accepted solution]

Welcome to Autodesk Forums!

Hi Alessandro,

Have you tried to create new user account on your Mac via MacOS System Preferences (Users & Groups pane), than login to this new account and launch AutoCAD?

Maxim

[Anonymous]

yes  I have tryed all solutions suggested but  they dosent work.

Any other suggestion ?

Thr files ".cui" are not included on the library.

Thanks

[maxim_k]

You can also look at this topic:

https://forums.autodesk.com/t5/autocad-for-mac-forum/autocad-2013-for-mac-student-version-toolbar-me...

It is about AutoCAD 2013, but the trick with manual copying CUI files could help you. You just need to use appropriate file paths.

Maxim

[Anonymous]

dosent work.

Any other suggestion ?

[maxim_k]

If you really have tried everything, than the only one solution I can suggest is to reformat hard drive and reinstall macOS, than install AutoCAD.

Maxim

[Anonymous]

Hi

I have tryed to found the roaming sub folder in ton my application folder of autocad. I have attached a screen shot because I dont found the mencioned folders : Applications/Autodesk/AutoCAD 2012/AutoCAD.app/Contents/Resources or similar.

Where I can put the folder with .cui files ?

Thanks

Alessandro