Account Management NOT WORKING

[Anonymous]

Please tell me how to contact someone at AutoDesk to fix whatever is wrong so I can access the account management screen.  When I'm logged in all I get is a completely blank white screen.  The website is useless for help -- just a big runaround that doesnt answer the question and no where to call or email to get help.

[Anonymous]

Please tell me how to contact someone at AutoDesk to fix whatever is wrong so I can access the account management screen.  When I'm logged in all I get is a completely blank white screen.  The website is useless for help -- just a big runaround that doesnt answer the question and no where to call or email to get help.

[stevetamplen]

Hello paris3489 and welcome to the Forums!

What website are you going to that you are getting a blank screen?

Here is a link to a post with all the different support options:

Contact Autodesk Technical Support

If the links are not working or the websites do not appear correctly, perhaps you are having browser issues.

Try using a different browser to see if that makes a difference.

Please post back if you continue to have issues and I will make sure you get help.

[stevetamplen]

Hello paris3489 and welcome to the Forums!

What website are you going to that you are getting a blank screen?

Here is a link to a post with all the different support options:

Contact Autodesk Technical Support

If the links are not working or the websites do not appear correctly, perhaps you are having browser issues.

Try using a different browser to see if that makes a difference.

Please post back if you continue to have issues and I will make sure you get help.

[Anonymous]

I am going to manage.autodesk.com
When I click on that it it changes to accounts.autodesk.com
When I enter my user name and password, I get to this blank white page:

https://manage.autodesk.com/service/v1/Authentication/LogIn?originalURL=https%3A%2F%2Fmanage.autodes...

I can sign into my account by going to my browser (Safari) and typing in “autodesk account sign-in page.” Then I click on the first listing which is https://accounts.autodesk.com. I can access my account profile tab but not the management tab.

[Anonymous]

I am going to manage.autodesk.com
When I click on that it it changes to accounts.autodesk.com
When I enter my user name and password, I get to this blank white page:

https://manage.autodesk.com/service/v1/Authentication/LogIn?originalURL=https%3A%2F%2Fmanage.autodes...

I can sign into my account by going to my browser (Safari) and typing in “autodesk account sign-in page.” Then I click on the first listing which is https://accounts.autodesk.com. I can access my account profile tab but not the management tab.

[stevetamplen]

Do you have multiple accounts?

Perhaps one you created before and a different one you used to purchase the software?

[stevetamplen]

Do you have multiple accounts?

Perhaps one you created before and a different one you used to purchase the software?

[stevetamplen · Accepted solution]

Hello paris3489;

Your account seems fine and I can login with no problem, so you should either try a different browser, or try emptying your temporary internet files, then reboot your computer to see if that helps.

If neither one of those things helps, you might have a corrupt Windows user profile, or possibly some security software you are running that is interfering.

Another option is try getting into your account from a different computer.

[stevetamplen · Accepted solution]

Hello paris3489;

Your account seems fine and I can login with no problem, so you should either try a different browser, or try emptying your temporary internet files, then reboot your computer to see if that helps.

If neither one of those things helps, you might have a corrupt Windows user profile, or possibly some security software you are running that is interfering.

Another option is try getting into your account from a different computer.

[stevetamplen]

Hi @Anonymous;

Are you still having issues with your account?

Please post back to let me know so I can make sure you are back up and running!

[stevetamplen]

Hi @Anonymous;

Are you still having issues with your account?

Please post back to let me know so I can make sure you are back up and running!

[Anonymous · Accepted solution]

Hi,

I did manage to get in my account using another browser. I’ve marked my own files to let me know in the future to not use Safari since Autodesk doesn’t recognize it.

Regards,
Leslie

[Anonymous · Accepted solution]

Hi,

I did manage to get in my account using another browser. I’ve marked my own files to let me know in the future to not use Safari since Autodesk doesn’t recognize it.

Regards,
Leslie

[stevetamplen]

Actually, Apple no longer makes Safari for Windows...unless you are using a MAC?

[stevetamplen]

Actually, Apple no longer makes Safari for Windows...unless you are using a MAC?

[Anonymous]

Yes, I use a Mac — with Safari, and AutoCAD mac version

[Anonymous]

Yes, I use a Mac — with Safari, and AutoCAD mac version

[stevetamplen]

OK, I was starting to think that was the case when you said Safari was your browser!

This is the AutoCAD for Windows Forum, so not the best place for answers for your setup.

Just so you can get to the right place next time you have an issue and need to post, or need info, here are a couple of links:

AutoCAD for MAC Forum

For general questions about any AutoCAD issues you might be encountering you can post here. Your post was moved to this Forum by the Admin when he saw that you were using a MAC...not sure how he reads all the posts that come in during a day, but he does, somehow. Probably lots of caffeine...

Installation, Activation & Licensing

You can go to this article for assistance in the three areas above, or go to the link below if you want to post an I&L question in that Forum:

I&L Forum

I am going to mark my post recommending you use another browser as the Accepted Solution.

[stevetamplen]

OK, I was starting to think that was the case when you said Safari was your browser!

This is the AutoCAD for Windows Forum, so not the best place for answers for your setup.

Just so you can get to the right place next time you have an issue and need to post, or need info, here are a couple of links:

AutoCAD for MAC Forum

For general questions about any AutoCAD issues you might be encountering you can post here. Your post was moved to this Forum by the Admin when he saw that you were using a MAC...not sure how he reads all the posts that come in during a day, but he does, somehow. Probably lots of caffeine...

Installation, Activation & Licensing

You can go to this article for assistance in the three areas above, or go to the link below if you want to post an I&L question in that Forum:

I&L Forum

I am going to mark my post recommending you use another browser as the Accepted Solution.