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Installation Problem

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Message 1 of 2
Anonymous
277 Views, 1 Reply

Installation Problem

When I tried to install the software, I moved the path to D:\Autodesk, and the disk space became 2.47 GB, as shown in pic below.

 

2016-07-15 (2).png

 

And when I clicked Install, soon it said the software failed to install. The log displayed show that the error code is 1603 or 1619. The log is here:

 

2016/7/15:10:17:43 qyz11 LAPTOP-Q30MUVOC === Setup started on LAPTOP-Q30MUVOC by qyz11 ===
2016/7/15:10:17:43 qyz11 LAPTOP-Q30MUVOC Path_Length: 162
2016/7/15:10:17:43 qyz11 LAPTOP-Q30MUVOC Current Directory C:\Users\qyz11\AppData\Local\Temp\_AICE5B.tmp
2016/7/15:10:17:43 qyz11 LAPTOP-Q30MUVOC Launch
2016/7/15:10:17:44 qyz11 LAPTOP-Q30MUVOC Download Skipped SETUPMARKER http://edutrial.autodesk.com/NET17SWDLD/2017/ARCHDESK/WI/{9E5C6653-F4DE-47C4-9A18-AFFE6BE36BB0}/SETU...
2016/7/15:10:17:44 qyz11 LAPTOP-Q30MUVOC Download Skipped SETUP_CONFIG http://edutrial.autodesk.com/NET17SWDLD/2017/ARCHDESK/WI/{9E5C6653-F4DE-47C4-9A18-AFFE6BE36BB0}/SETU...
2016/7/15:10:17:44 qyz11 LAPTOP-Q30MUVOC Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\qyz11\AppData\Local\Temp\_AICE5B.tmp\Setup\AcSetup.dll
2016/7/15:10:17:44 qyz11 LAPTOP-Q30MUVOC Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2016/7/15:10:17:45 qyz11 LAPTOP-Q30MUVOC PageOpen LaunchDialog  
2016/7/15:10:17:54 qyz11 LAPTOP-Q30MUVOC PageOpen LicenseDialog  
2016/7/15:10:17:54 qyz11 LAPTOP-Q30MUVOC PageOpen ProductInfoDialog  
2016/7/15:10:17:54 qyz11 LAPTOP-Q30MUVOC PageOpen ProductSelectionDialog2  
2016/7/15:10:29:53 qyz11 LAPTOP-Q30MUVOC PageOpen FullProgressDialog  
2016/7/15:10:29:54 qyz11 LAPTOP-Q30MUVOC Download Play STARTMARKER http://edutrial.autodesk.com/NET17SWDLD/2017/ARCHDESK/WI/{9E5C6653-F4DE-47C4-9A18-AFFE6BE36BB0}/STAR...
2016/7/15:10:29:54 qyz11 LAPTOP-Q30MUVOC Download Complete STARTMARKER http://edutrial.autodesk.com/NET17SWDLD/2017/ARCHDESK/WI/{9E5C6653-F4DE-47C4-9A18-AFFE6BE36BB0}/STAR...
2016/7/15:10:29:54 qyz11 LAPTOP-Q30MUVOC Download Skipped UCRT http://edutrial.autodesk.com/NET17SWDLD/2017/ARCHDESK/WI/{9E5C6653-F4DE-47C4-9A18-AFFE6BE36BB0}/UCRT...
2016/7/15:10:29:54 qyz11 LAPTOP-Q30MUVOC Installing Universal C Runtime (KB3118401): "C:\Autodesk\WI\Autodesk AutoCAD Architecture 2017\3rdParty\ucrt\AdUcrtInstaller.exe" /S
2016/7/15:10:29:54 qyz11 LAPTOP-Q30MUVOC Install Universal C Runtime (KB3118401) Succeeded 
2016/7/15:10:29:54 qyz11 LAPTOP-Q30MUVOC Download Skipped VCREDIST2015X86 http://edutrial.autodesk.com/NET17SWDLD/2017/ARCHDESK/WI/{9E5C6653-F4DE-47C4-9A18-AFFE6BE36BB0}/VCRE...
2016/7/15:10:29:54 qyz11 LAPTOP-Q30MUVOC Installing Microsoft Visual C++ 2015 Redistributable (x86): "C:\Autodesk\WI\Autodesk AutoCAD Architecture 2017\3rdParty\x86\VCRedist\2015\vcredist_x86.exe" /install /quiet /norestart /log C:\Users\qyz11\AppData\Local\Temp\vcredist_x86_2015.log
2016/7/15:10:29:54 qyz11 LAPTOP-Q30MUVOC Install Microsoft Visual C++ 2015 Redistributable (x86) Succeeded 
2016/7/15:10:29:54 qyz11 LAPTOP-Q30MUVOC Download Skipped VCREDIST2015X64 http://edutrial.autodesk.com/NET17SWDLD/2017/ARCHDESK/WI/{9E5C6653-F4DE-47C4-9A18-AFFE6BE36BB0}/VCRE...
2016/7/15:10:29:54 qyz11 LAPTOP-Q30MUVOC Installing Microsoft Visual C++ 2015 Redistributable (x64): "C:\Autodesk\WI\Autodesk AutoCAD Architecture 2017\3rdParty\x64\VCRedist\2015\vcredist_x64.exe" /install /quiet /norestart /log C:\Users\qyz11\AppData\Local\Temp\vcredist_x64_2015.log
2016/7/15:10:29:55 qyz11 LAPTOP-Q30MUVOC Install Microsoft Visual C++ 2015 Redistributable (x64) Succeeded 
2016/7/15:10:29:55 qyz11 LAPTOP-Q30MUVOC Download Skipped DIRECTX http://edutrial.autodesk.com/NET17SWDLD/2017/ARCHDESK/WI/{9E5C6653-F4DE-47C4-9A18-AFFE6BE36BB0}/DIRE...
2016/7/15:10:29:55 qyz11 LAPTOP-Q30MUVOC Installing DirectX Runtime: "C:\Autodesk\WI\Autodesk AutoCAD Architecture 2017\3rdParty\DirectX\DXSETUP.exe" /silent
2016/7/15:10:29:59 qyz11 LAPTOP-Q30MUVOC Install DirectX Runtime Succeeded 
2016/7/15:10:29:59 qyz11 LAPTOP-Q30MUVOC Download Play CM http://edutrial.autodesk.com/NET17SWDLD/2017/ARCHDESK/WI/{9E5C6653-F4DE-47C4-9A18-AFFE6BE36BB0}/CM.t...
2016/7/15:10:30:40 qyz11 LAPTOP-Q30MUVOC Download Aborted CM http://edutrial.autodesk.com/NET17SWDLD/2017/ARCHDESK/WI/{9E5C6653-F4DE-47C4-9A18-AFFE6BE36BB0}/CM.t...
2016/7/15:10:30:40 qyz11 LAPTOP-Q30MUVOC Install Autodesk Material Library 2017 Failed Download Failed, Installation aborted, Result=1603
2016/7/15:10:30:40 qyz11 LAPTOP-Q30MUVOC Rollback DirectX Runtime Failed Failure is ignored, Result=1619
2016/7/15:10:30:40 qyz11 LAPTOP-Q30MUVOC Rollback Microsoft Visual C++ 2015 Redistributable (x64) Failed Failure is ignored, Result=1619
2016/7/15:10:30:40 qyz11 LAPTOP-Q30MUVOC Rollback Microsoft Visual C++ 2015 Redistributable (x86) Failed Failure is ignored, Result=1619

 

Does anyone know how to solve this? Thanks!

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Message 2 of 2
pendean
in reply to: Anonymous

AutoCAD will install the majority of it's tools on your primary OS drive, C: for most users. You cannot change that reality.

Also, get your software with the Browser Download method explained here https://knowledge.autodesk.com/customer-service/account-management/software-downloads/download-metho...

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