I sent this letter to their feedback link. (http://usa.autodesk.com/adsk/servlet/index?siteID=123112&id=1109794)
re CaseNo:07123605, Defect Tag No: 1458523
This case has been a huge setback for our company. We just started with a new laptop, when Autodesk issued AutoCAD Architecture 2013. We loaded 2013 and immediately spent two days in the field documenting an existing residence. When we came back to the office to generate sections and elevations, we were blown away by the inability to generate acceptable elevations and sections.
We have been using Autodesk products since 1998. I personally have been quite proactive with employers, colleagues, and now in my own firm with your upgrades and staying up-to-date with newest version of AutoCAD products.
We have been using AutoCAD Architecture for about 7 years, and have grown familiar with many of its tools. Thus, when we were recently contacted by a new client, we were able to give him a proposal for service along with a very tight delivery date.
As a result of this failure in Architecture 2013, we have already doubled our hours working on this project and missed our schedule. Furthermore, this will likely result in our forfeiture of at least some of our anticipated compensation, and a serious reduction in our overall revenue due to the increase work to mitigate this problem. Even worse, this has caused a setback for scheduling other projects we have in line, and may result in our inability to contract for the grander part of this project that we have been as-builting.
Autodesk's failure to properly and adequately control the quality of their release has hit us hard, at a time when the economy is already in a dire condition and billable rates are at an all-time low for recent years.
What more can I say? Lost income, lost client, lost opportunity. After one week of open case, still no results.
And what small improvement could have avoided all this...the ability to save a 2013 drawing file with AEC Architecture objects back to 2012 so I could keep on moving.
I am exceedingly frustrated with this situation.
Call to discuss.
Mike Shick
www.medesigns.us