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maya crash "an autodesk product failed to send the required value for SERIALNUM"

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daniel.xiaohong
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maya crash "an autodesk product failed to send the required value for SERIALNUM"

Error Report - Required Value Missing

"An Autodesk roduct failed to send the required value for SERIALNUM"


maya crashs during sequence render at specific frame. but the differences between last frame and the crashing frame is close to nothing, there are no new objects enter in frame, no object's topology is changing, nparticle object is the same one in the previous successfully rendered frames.

And the other problem(not sure if its caused by the same bug or issue), exr output has a lot of corrupted files, causing nuke throws out error like " data decompression (zlib) failed", or sometimes "Unexpected data block y coordinate."

After changing compression type and tiled, auto-crop, merge AOV, without any AOVs...I render a 20 frame sequence as a test, and every combination has a few corrupted files, and every time the corrupted frames are different. out of 20 frame, the average corrupted file is around 8. The best option seems to be don't merge AOV, which results in 1 corrupted frame out out of 20, and in that one frame, there is only one aov pass is corrupted, the beauty pass.

Also all the corrupted frame can still be open with djv-view, and they all has horizontal black lines in random height, in some frames half the image is black.


software info:

maya 2022, arnold 5.0.0.2

system info:

windows 10, CPU: threadripper 2920x, GPU: 1080ti

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